10-06-2013 7:38 PM
10-06-2013 7:56 PM
10-07-2013 8:47 AM
Thanks for the response. I finally have a picture on the HDTV, but my computer screen is blank and the only sound I get is through the computer speakers. My computer monitor is connected to the computer with a VGA cable. The monitor doesn't have an HDMI input. I spoke to a Lenova CSR and she said that I needed a VGA splitter. Your thoughts? Thanks.
10-07-2013 8:58 AM - edited 10-07-2013 9:52 AM
wmtheel - Seems to me if they provide an HDMI output, they should help make it work. If you post your computer model I will see if I can find a manual. Also, moddel number for TV.
On the STB if the HDMI is plugged in it can take control of the other outputs. If the HDMI is connected but not on the other outputs are off. This could be what is blocking the VGA. But, I would really like to see the HDMI work. Have you tried it with the VGA not connected to the computer?
I believe you have ti find which device is causing the problem by swapping - LIke akt way to try the computer on a different TV and any way to try the TV on a different computer.
10-07-2013 6:41 PM
I finally spoke to someone at Lenova, and she accessed my computer and worked with it untl it appeared, correctly, on my HDTV screen. Thank you for your help. I really appreciate your staying with me on this.
10-07-2013 6:47 PM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.