12-10-2013 4:58 AM
I was wondering why I have to have a technician to upgrade my Internet? I asked them but all they said was I needed some changes. What kind of changes? All you have to do is push a button on your end. I hate waiting for a stupid technician that will take a year to get here.
12-10-2013 5:39 AM
You didnt' mention what speed you wanted to upgrade to.
If you're upgrading to 45 Mbps, then there are substantial changes necessary for the installation, including being sure that you have a Cat 5e or better cable between your NID and your RG inside your home, and more outside. You will be getting an additional pair.
If you're upgrading to 18 Mbps or 24 Mbps, then they need to make sure your line is good enough to carry the signal, and correct it if it isn't. This is to avoid you having issues with it after its connected.
12-10-2013 6:21 AM - edited 12-10-2013 6:24 AM
Pro Plan=3MB. I am on 768k basic plan right now.
12-10-2013 6:32 AM
Could be several things.
Are you on U-verse HSI now, or on DSL? If moving from DSL to U-verse HSI, there's a few things that ned changing out. If moving up from 756 kbps to 3.0 Mbps within U-verse HSI, it could be that a tech previously noted issues on your line that prevent you from getting 3 Mbps successfully, or the equipment may be signaling errors that cause them to make this determination.
To be sure what applies to your situation, please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
12-10-2013 6:37 AM
I don't know. They said the line is fine. They are waiting for a tech. They told us that it was U-Verse but if you look at the line on the NVG510 page it says: Modulation ReADSL2
Tech says something about it being DSL when he or she first installed our service.
12-10-2013 7:38 AM
If you have an NVG 510, then you have the U-verse branded ADSL2+ service. The guys in the U-verse support group should be able to answer your questions.
12-11-2013 12:42 PM
They will be in touch with you, just watch the little blue envelope at the top of the forum page for message notification. As they will reply to you via PM as well. I imagine they are quite busy as we (fellow subs) refer people to them a lot of the time. They will help you get this resolved.
12-11-2013 1:15 PM
We have received your message and look forward to working with you to address this issue.
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