Pro Upgrade Needed

Pro Upgrade Needed

I was wondering why I have to have a technician to upgrade my Internet? I asked them but all they said was I needed some changes. What kind of changes? All you have to do is push a button on your end. I hate waiting for a stupid technician that will take a year to get here.

Message 1 of 11 (660 Views)
ACE - Expert

Re: Pro Upgrade Needed

You didnt' mention what speed you wanted to upgrade to.

 

If you're upgrading to 45 Mbps, then there are substantial changes necessary for the installation, including being sure that you have a Cat 5e or better cable between your NID and your RG inside your home, and more outside.  You will be getting an additional pair.

 

If you're upgrading to 18 Mbps or 24 Mbps, then they need to make sure your line is good enough to carry the signal, and correct it if it isn't.  This is to avoid you having issues with it after its connected.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 11 (637 Views)

Re: Pro Upgrade Needed

[ Edited ]

Pro Plan=3MB. I am on 768k basic plan right now.

Message 3 of 11 (629 Views)
ACE - Expert

Re: Pro Upgrade Needed

Could be several things.

 

Are you on U-verse HSI now, or on DSL?  If moving from DSL to U-verse HSI, there's a few things that ned changing out.  If moving up from 756 kbps to 3.0 Mbps within U-verse HSI, it could be that a tech previously noted issues on your line that prevent you from getting 3 Mbps successfully, or the equipment may be signaling errors that cause them to make this determination.

 

To be sure what applies to your situation, please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11 (618 Views)

Re: Pro Upgrade Needed

I don't know. They said the line is fine. They are waiting for a tech. They told us that it was U-Verse but if you look at the line on the NVG510 page it says: Modulation ReADSL2

 

Tech says something about it being DSL when he or she first installed our service.

Message 5 of 11 (616 Views)

Re: Pro Upgrade Needed

Ok. Thanks. I sent that information in as a private message.

Message 6 of 11 (615 Views)
Highlighted
ACE - Expert

Re: Pro Upgrade Needed

If you have an NVG 510, then you have the U-verse branded ADSL2+ service.  The guys in the U-verse support group should be able to answer your questions.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 11 (601 Views)

Re: Pro Upgrade Needed

No response. All I want is a freaking appointment!
Message 8 of 11 (565 Views)
Expert

Re: Pro Upgrade Needed

They will be in touch with you, just watch the little blue envelope at the top of the forum page for message notification.  As they will reply to you via PM as well.  I imagine they are quite busy as we (fellow subs) refer people to them a lot of the time.  They will help you get this resolved.

Message 9 of 11 (549 Views)
Community Support

Re: Pro Upgrade Needed

Hi grabacontroller,

 

We have received your message and look forward to working with you to address this issue.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 11 (543 Views)

Re: Pro Upgrade Needed

Recieved the Response. Thank you!

Message 11 of 11 (533 Views)
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