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Posted Dec 10, 2013
4:58:38 AM
Pro Upgrade Needed

I was wondering why I have to have a technician to upgrade my Internet? I asked them but all they said was I needed some changes. What kind of changes? All you have to do is push a button on your end. I hate waiting for a stupid technician that will take a year to get here.

I was wondering why I have to have a technician to upgrade my Internet? I asked them but all they said was I needed some changes. What kind of changes? All you have to do is push a button on your end. I hate waiting for a stupid technician that will take a year to get here.

Pro Upgrade Needed

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Dec 10, 2013 5:39:35 AM
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ACE - Expert

You didnt' mention what speed you wanted to upgrade to.

 

If you're upgrading to 45 Mbps, then there are substantial changes necessary for the installation, including being sure that you have a Cat 5e or better cable between your NID and your RG inside your home, and more outside.  You will be getting an additional pair.

 

If you're upgrading to 18 Mbps or 24 Mbps, then they need to make sure your line is good enough to carry the signal, and correct it if it isn't.  This is to avoid you having issues with it after its connected.

 

You didnt' mention what speed you wanted to upgrade to.

 

If you're upgrading to 45 Mbps, then there are substantial changes necessary for the installation, including being sure that you have a Cat 5e or better cable between your NID and your RG inside your home, and more outside.  You will be getting an additional pair.

 

If you're upgrading to 18 Mbps or 24 Mbps, then they need to make sure your line is good enough to carry the signal, and correct it if it isn't.  This is to avoid you having issues with it after its connected.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pro Upgrade Needed

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Dec 10, 2013 6:21:30 AM
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Scholar
Edited by grabacontroller on Dec 10, 2013 at 6:24:15 AM

Pro Plan=3MB. I am on 768k basic plan right now.

Pro Plan=3MB. I am on 768k basic plan right now.

Re: Pro Upgrade Needed

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Dec 10, 2013 6:32:52 AM
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ACE - Expert

Could be several things.

 

Are you on U-verse HSI now, or on DSL?  If moving from DSL to U-verse HSI, there's a few things that ned changing out.  If moving up from 756 kbps to 3.0 Mbps within U-verse HSI, it could be that a tech previously noted issues on your line that prevent you from getting 3 Mbps successfully, or the equipment may be signaling errors that cause them to make this determination.

 

To be sure what applies to your situation, please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

Could be several things.

 

Are you on U-verse HSI now, or on DSL?  If moving from DSL to U-verse HSI, there's a few things that ned changing out.  If moving up from 756 kbps to 3.0 Mbps within U-verse HSI, it could be that a tech previously noted issues on your line that prevent you from getting 3 Mbps successfully, or the equipment may be signaling errors that cause them to make this determination.

 

To be sure what applies to your situation, please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pro Upgrade Needed

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Dec 10, 2013 6:37:06 AM
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Scholar

I don't know. They said the line is fine. They are waiting for a tech. They told us that it was U-Verse but if you look at the line on the NVG510 page it says: Modulation ReADSL2

 

Tech says something about it being DSL when he or she first installed our service.

I don't know. They said the line is fine. They are waiting for a tech. They told us that it was U-Verse but if you look at the line on the NVG510 page it says: Modulation ReADSL2

 

Tech says something about it being DSL when he or she first installed our service.

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Dec 10, 2013 6:40:08 AM
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Ok. Thanks. I sent that information in as a private message.

Ok. Thanks. I sent that information in as a private message.

Re: Pro Upgrade Needed

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Dec 10, 2013 7:38:22 AM
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ACE - Expert

If you have an NVG 510, then you have the U-verse branded ADSL2+ service.  The guys in the U-verse support group should be able to answer your questions.

 

If you have an NVG 510, then you have the U-verse branded ADSL2+ service.  The guys in the U-verse support group should be able to answer your questions.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pro Upgrade Needed

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Dec 11, 2013 8:37:50 AM
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No response. All I want is a freaking appointment!
No response. All I want is a freaking appointment!

Re: Pro Upgrade Needed

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Dec 11, 2013 12:42:40 PM
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ACE - Expert

They will be in touch with you, just watch the little blue envelope at the top of the forum page for message notification.  As they will reply to you via PM as well.  I imagine they are quite busy as we (fellow subs) refer people to them a lot of the time.  They will help you get this resolved.

They will be in touch with you, just watch the little blue envelope at the top of the forum page for message notification.  As they will reply to you via PM as well.  I imagine they are quite busy as we (fellow subs) refer people to them a lot of the time.  They will help you get this resolved.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pro Upgrade Needed

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Dec 11, 2013 1:15:30 PM
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Community Support

Hi grabacontroller,

 

We have received your message and look forward to working with you to address this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi grabacontroller,

 

We have received your message and look forward to working with you to address this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 11, 2013 2:02:23 PM
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Scholar

Recieved the Response. Thank you!

Recieved the Response. Thank you!

Re: Pro Upgrade Needed

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