Price Tag Shock seeing estimated charge after signing up ATT Uverse Internet and voice.

Tutor

Price Tag Shock seeing estimated charge after signing up ATT Uverse Internet and voice.

I just got a price tag shock after seeing my Uverse voice and internet order 3 days ago.

 

The sercharge and goverment fee is about 50% of the Uverse voice monthly charge.

 

And the same things run up to 27% for a $100 dollar gateway.

 

This is ridicules, did any one get the same charge in San Francisco Bay area.

 

It is ok for me to cancel the service without incurring "ridiculous charge"?

 

Thanks

Message 1 of 3 (389 Views)
Community Manager

Re: Price Tag Shock seeing estimated charge after signing up ATT Uverse Internet and voice.

Hello @shyueko 

 

Please take a look at the article here, it'll help you understand your billing, taxes and other charges. If you need more account specific help, out team can help. You can send us a private message by clicking here.

 

Thanks,

Dmitriy


Rethink Possible


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Message 2 of 3 (333 Views)
Tutor

Re: Price Tag Shock seeing estimated charge after signing up ATT Uverse Internet and voice.

I already take a look, but it doen't explain why the surcharge, fees, and government tax is 50% of the monthly service charge and no explanation why there is surcharge and fee for the hardware, it certainly didn't explain why the sales rep. assure me that there is no other charge other than sale tax on the gateway.

Message 3 of 3 (315 Views)
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