Power 45 Availability?

Highlighted
Tutor

Power 45 Availability?

Hello, it appears that Power 45 has been in DFW since September but for some reason I am not able to upgrade to it.  I constantly see commercials about it and it is listed on the internet but yet no option for me to upgrade.  My area is a fairly new area (house built 2010) and I am currently on the 24mbps plan so I cannot understand why I am unable to upgrade. 

 

Is Power45 only limited to new customers??  I have read in many places that if you already have the 24mbps plan you have really good chances of qualifying for the 45.  I also read that a manual qualification could be done but no where do I see how to get that done which brings me here.


Can someone within ATT please assist me with determining why I am unable to get the Power 45 plan??

 

Thanks

Message 1 of 8 (1,125 Views)
Employee

Re: Power 45 Availability?

Fairly new construction, are you FTTP (fiber to the premise) with an ONT on side of house?

If so the current POWER tier is only available to FTTN (node or neighborhood) on copper connections.
Requiring pair bonding this is the current rollout.

Good news is if on FTTP, at 24M then GPON will have future upgrade availability copper customers will not, including 300M.
http://www.dslreports.com/forum/r28751077-New-Plans-300-Mbps-150-Mbps-100-Mbps-and-75-Mbps-and-Prici...
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8 (1,112 Views)
ACE - Expert

Re: Power 45 Availability?

@my thoughts, I didn't think FTTP could be on the 24 Mbps plan because the max profile for the ONT won't accomodate the necessary upstream.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8 (1,107 Views)
Tutor

Re: Power 45 Availability?

Excuse my ignorance but you lost me there.  How do I determine if I am FTTP with an ONT on the side of the house?

 

Does any of this help?

 

Message 4 of 8 (1,105 Views)
Employee

Re: Power 45 Availability?

For JefferMC, Uverse gpon has been offering 24M, in the next 3 to 9 months, summer 2014, I am expecting to see GPON offerings outpacing FTTN offerings. The new Austin Fiber offering up to 300M, potential is there, question is how many will pay?

http://www.dslreports.com/forum/r28652481-FTTP-TV-max-turbo-and-Power-tier-questions

http://www.dslreports.com/forum/r28595882-Fiber-only-goes-up-to-24-3-
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8 (1,078 Views)
Tutor

Re: Power 45 Availability?

Is there a way to do a manual qualification on my account to determine if i can upgrade?

Message 6 of 8 (1,075 Views)
ACE - Expert

Re: Power 45 Availability?

I yeah, I forgot about Austin.  I was thinking about the previous implementations.

 

Which is all beside the point since this guy is clearly VDSL2 and close to the VRAD.  I think it's time for him (you/OP) to click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8 (1,068 Views)
Tutor

Re: Power 45 Availability?

Great thanks.

Message 8 of 8 (1,060 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.