Porting Verizon FIOS phone number to Uverse

Contributor

Porting Verizon FIOS phone number to Uverse

Has anyone successfully done this. I am holding off on disconnecting my verizon service for one last ditch effort to make this happen. I have called Verizon and they have indicated the number can be ported. I go to my current ATT Uverse account, twice so far, and they indicate they cannot port the number. Same area code and area in the dallas/ft worth area. I have been on the phone for many hours and no one can help. Any ideas before I give up and disconnect my verizon number?

Message 1 of 9 (1,425 Views)
ACE - Master

Re: Porting Verizon FIOS phone number to Uverse

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys will get it handled.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 9 (1,422 Views)
Community Manager

Re: Porting Verizon FIOS phone number to Uverse

Hello @viperware19 

 

Thank you for sending us a private message, we received it and a manager will be contacting you as soon as possible.

 

Thanks,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 9 (1,253 Views)
Tutor

Re: Porting Verizon FIOS phone number to Uverse

Did the problem resolve. Let me know the solution as i have the same problem for over 3 weeks to port my number from Verizon to AT&T Uverse

Message 4 of 9 (703 Views)
Community Support

Re: Porting Verizon FIOS phone number to Uverse

Hi alladiv,

 

I am so sorry that you are having issues porting your number, but I will be glad to help. We have received your message and look forward to working with you to get this fixed.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 9 (688 Views)
Tutor

Re: Porting Verizon FIOS phone number to Uverse

Sent a PM and having no response. 

Message 6 of 9 (654 Views)
Highlighted
Tutor

Re: Porting Verizon FIOS phone number to Uverse

I was told to wait until the 26th (after 3 weeks) and on the 27th, i am been told to wait for another 5 business days. looks like there is no solution except frustrating the customer

Every PM says that there is No Problem and it will be done

anybody else having a similar or same problem and had any solution, please let me know

Message 7 of 9 (633 Views)
Tutor

Re: Porting Verizon FIOS phone number to Uverse

New Development is that the Supervisor of the call center named Mike has asked me to write a letter to the corporate office in Dallas, TX with no name to address as he does not have a name or email ID or a telephone number, just write a and send a mail to the corporate office

Cant believe people sitting in customer service and can say this 

I have made a big mistake of coming to AT&T and plan to cancel the service since AT&T CANNOT resolve the problem

Message 8 of 9 (621 Views)
Tutor

Re: Porting Verizon FIOS phone number to Uverse

I have complained to the FCC on the gross incompetence of AT&T. I hope AT&T will feel the pinch at the bottom. If not, thats the way AT&T is, so all the people out there, this is the experience you get from AT&T

Message 9 of 9 (542 Views)
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