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Posted Jan 10, 2014
12:10:14 PM
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Porting Verizon FIOS phone number to Uverse

Has anyone successfully done this. I am holding off on disconnecting my verizon service for one last ditch effort to make this happen. I have called Verizon and they have indicated the number can be ported. I go to my current ATT Uverse account, twice so far, and they indicate they cannot port the number. Same area code and area in the dallas/ft worth area. I have been on the phone for many hours and no one can help. Any ideas before I give up and disconnect my verizon number?

Has anyone successfully done this. I am holding off on disconnecting my verizon service for one last ditch effort to make this happen. I have called Verizon and they have indicated the number can be ported. I go to my current ATT Uverse account, twice so far, and they indicate they cannot port the number. Same area code and area in the dallas/ft worth area. I have been on the phone for many hours and no one can help. Any ideas before I give up and disconnect my verizon number?

Porting Verizon FIOS phone number to Uverse

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Jan 10, 2014 12:12:54 PM
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ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys will get it handled.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys will get it handled.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Porting Verizon FIOS phone number to Uverse

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Jan 14, 2014 8:43:17 AM
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Community Manager

Hello @viperware19 

 

Thank you for sending us a private message, we received it and a manager will be contacting you as soon as possible.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @viperware19 

 

Thank you for sending us a private message, we received it and a manager will be contacting you as soon as possible.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Porting Verizon FIOS phone number to Uverse

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May 21, 2014 9:47:34 AM
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Tutor

Did the problem resolve. Let me know the solution as i have the same problem for over 3 weeks to port my number from Verizon to AT&T Uverse

Did the problem resolve. Let me know the solution as i have the same problem for over 3 weeks to port my number from Verizon to AT&T Uverse

Re: Porting Verizon FIOS phone number to Uverse

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May 21, 2014 3:01:49 PM
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Community Support

Hi alladiv,

 

I am so sorry that you are having issues porting your number, but I will be glad to help. We have received your message and look forward to working with you to get this fixed.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi alladiv,

 

I am so sorry that you are having issues porting your number, but I will be glad to help. We have received your message and look forward to working with you to get this fixed.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Porting Verizon FIOS phone number to Uverse

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May 22, 2014 3:22:30 PM
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Tutor

Sent a PM and having no response. 

Sent a PM and having no response. 

Re: Porting Verizon FIOS phone number to Uverse

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May 27, 2014 7:18:57 AM
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Tutor

I was told to wait until the 26th (after 3 weeks) and on the 27th, i am been told to wait for another 5 business days. looks like there is no solution except frustrating the customer

Every PM says that there is No Problem and it will be done

anybody else having a similar or same problem and had any solution, please let me know

I was told to wait until the 26th (after 3 weeks) and on the 27th, i am been told to wait for another 5 business days. looks like there is no solution except frustrating the customer

Every PM says that there is No Problem and it will be done

anybody else having a similar or same problem and had any solution, please let me know

Re: Porting Verizon FIOS phone number to Uverse

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May 27, 2014 11:29:18 AM
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Tutor

New Development is that the Supervisor of the call center named Mike has asked me to write a letter to the corporate office in Dallas, TX with no name to address as he does not have a name or email ID or a telephone number, just write a and send a mail to the corporate office

Cant believe people sitting in customer service and can say this 

I have made a big mistake of coming to AT&T and plan to cancel the service since AT&T CANNOT resolve the problem

New Development is that the Supervisor of the call center named Mike has asked me to write a letter to the corporate office in Dallas, TX with no name to address as he does not have a name or email ID or a telephone number, just write a and send a mail to the corporate office

Cant believe people sitting in customer service and can say this 

I have made a big mistake of coming to AT&T and plan to cancel the service since AT&T CANNOT resolve the problem

Re: Porting Verizon FIOS phone number to Uverse

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May 31, 2014 1:59:47 PM
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Tutor

I have complained to the FCC on the gross incompetence of AT&T. I hope AT&T will feel the pinch at the bottom. If not, thats the way AT&T is, so all the people out there, this is the experience you get from AT&T

I have complained to the FCC on the gross incompetence of AT&T. I hope AT&T will feel the pinch at the bottom. If not, thats the way AT&T is, so all the people out there, this is the experience you get from AT&T

Re: Porting Verizon FIOS phone number to Uverse

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