Poor Customer Service

Participant

Poor Customer Service

This is a forum to discuss the issues customers are having with their service and the company as a whole. Maybe if they read these they will finally do something right.
Message 1 of 8 (449 Views)
Participant

Re: Poor Customer Service

I have had AT&T for almost a year now and have had nothing but issues with my internet and TV service. I have had techs at my home roughly once a month without anything being fixed! Their customer service is awful. The techs are rude half the time and seem like they could care less about doing their job simply making a dollar for the company. Why not try a little more to please your customers and a little less about taking their money for a shotty service.
Message 2 of 8 (448 Views)
ACE - Master

Re: Poor Customer Service

If you would like to get your issues corrected, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They WILL do what it takes to correct any issues you are having with your service.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8 (430 Views)
Contributor

Re: Poor Customer Service

[ Edited ]

Same issue here. Two visits and no results. Manager Stacy won't return calls.

 

[edited for privacy]

Message 4 of 8 (416 Views)
Highlighted
ACE - Master

Re: Poor Customer Service

I suggest the same link as I posted above.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8 (414 Views)
Community Support

Re: Poor Customer Service

@J.Davis112984 and @PhonelessSA , as BeeBeeSa stated, send a PM to Uverse Care by clicking here.  Include your full name, account number, contact information and the best time you can be reached.  We're so sorry to hear you've been having these issues with no resolution. We have a team of managers who will do their best to help! Please allow 2 business days for one of them to be in touch. 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8 (330 Views)
Contributor

Re: Poor Customer Service

Just got U-verse DSL service a week ago.  They didn't inform me that I'd be receiving two bills every month, one for home service & one for U-verse.  Called & ask to have both put on one bill.  Told that couldn't be done because they are two different entities.  I said, 'Aren't both AT&T?'.  'Yes'  That's akin to having to write individual checks for each room in my apartment, even though the same company owns the complex!!!  Ask to have U-verse removed & go back to my old DSL.  Told it's not offered in my area!!!

I'd still have it if I wasn't stupid enough to switch to U-verse. 

Message 7 of 8 (251 Views)
Employee

Re: Poor Customer Service

You can get one bill, you already switched half your service to Uverse (internet), you may switch from POTS (plain old telephone service) to VOIP (voice over internet protocol).

Depending on needs there is a 200 minute plan for $25 or unlimited for $35.

If bundled with internet package receive a discount saving money PLUS one bill.

Uverse is effectively a division within SBC /ATT with separate structure and reporting requiring separate billing.
In your current situation, problem with phone calls for POTS repair, tech is CIM aka InR or IM out of one garage.
Problem with Uverse product needing repair, a PT or WT responds out of a different garage.

Where Uverse is available, no new DSL customers allowed or upgraded. The switch is to Uverse.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (240 Views)
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