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Pair bonded U-Verse on one pair

ACE - Guru

Pair bonded U-Verse on one pair

Can I run Pair Bonded U-Verse on only one pair?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 1 of 14
Community Manager

Re: Pair bonded U-Verse on one pair

Hello @rdljr 

 

Thank you for sending me a private message. Our team will be happy to help, one of our best specialists will be contacting you shortly to assist.

 

Thanks,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 14
ACE - Expert

Re: Pair bonded U-Verse on one pair

No, but your NVG 589 is displaying that you have two pair.  Each line is a pair.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14
Employee

Re: Pair bonded U-Verse on one pair

i have a stupid question, why would you want to? looks like you have opted for the 45meg service which is uanavailable over single pair,

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 14
Employee

Re: Pair bonded U-Verse on one pair

If OP is in a single family home that has been converted to upper/lower with a single drop wire with with two pairs, and the other side is wanting to order Uverse is one possible reason, normally would run a separate drop wire for other side with separate NID, home run, and ground wire but if owner of property will not allow new holes to be drilled, have to use what is available (share resources give up bonded pair).

just one possible explanation. ...
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 14
ACE - Expert

Re: Pair bonded U-Verse on one pair

Well, if he gives one pair away, it wouldn't be bonded pair any more...

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14
Employee

Re: Pair bonded U-Verse on one pair

Which sounds like OP question, can I have my bonded pair service without being bonded.

answer. ..not currently. Can return to 32 or 25 M profile with reduction in speed.
Until 17a and vectoring is released, then maybe, if allowed.

now if question is OP wants to reduce his HSIA package will bonding be removed....
probably not, already set for future upgrade tiers, just leave as is unless port is needed to provide service to someone else...had this happen customer on inid at 2800 feet bonded wkth iptv service and 18 internet. Customer canceled iptv, was dispatched to remove inid and install 3801 on 25M profile for internet only.

if OP is FTTP, no discussion as fiber is not bonded.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 14
Employee

Re: Pair bonded U-Verse on one pair

Which sounds like OP question, can I have my bonded pair service without being bonded.

answer. ..not currently. Can return to 32 or 25 M profile with reduction in speed.
Until 17a and vectoring is released, then maybe, if allowed.

now if question is OP wants to reduce his HSIA package will bonding be removed....
probably not, already set for future upgrade tiers, just leave as is unless port is needed to provide service to someone else or customer cancels IPTV servics and downgrades hsia package results customer should be moved to PURCHASED RG (3600 OR 5031 FOR $100) Instead of $7 month lease fee.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 14
ACE - Guru

Re: Pair bonded U-Verse on one pair

What I meant was, sometimes only line 2 is up but not line 1. Could I run U-Verse off of line 2 when line 1 is down because I don't like having no tv and internet for a period of time

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 14
ACE - Expert

Re: Pair bonded U-Verse on one pair

Are you saying that your U-verse service is down when line 1 is not working?

 

It should be attempting to serve you using only line 2: there would be issues because it can't carry the same amount of data that both lines can, but you should not be dead in the water.

 

Also, line 1 should not be going down anyway.  That should be fixed.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14
ACE - Guru

Re: Pair bonded U-Verse on one pair

yes

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
ACE - Expert

Re: Pair bonded U-Verse on one pair

You need to contact AT&T either by calling AT&T Technical Support at 800-288-2020 or by PM by clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

The PM reaches a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.  The phone number reaches a bunch of people paid to answer the phone.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14
ACE - Guru

Re: Pair bonded U-Verse on one pair

Is there a way to check if when line 1 goes down, my services still work
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 14
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Community Support

Re: Pair bonded U-Verse on one pair

Hi rdljr,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 14
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