04-03-2014 11:09 AM - edited 04-03-2014 11:10 AM
I know, I know. What an original thread, right? Nobody has ever had a slow connection before.
So Comcast had a monopoly on our cable for years until just a few week ago when we got an e-mail saying U-verse was now offered in our area. We jumped on it like a dog on a steak. Nothing could possibly be worse than the service we had.
Being the first people in our area with U-verse, I don't really know who else to ask about my connection. Plus, I'm not all that savvy about this kind of thing.
My internet is hooked up through a "switch" in the study which is paired with the modem in the living room. Now, I've always used my own router wired right to the modem in the study so this setup is new to me. The first thing I noticed was that Netflix on the living room TV was always poor quality. Then, I tried to get on the internet in my study and I can't watch a video on something like YouTube because it drops to the lowest quality, plays for a few seconds, then spends a minute reloading, then rinse and repeat.
I ran the AT&T connection test and got numbers essentially just above not being connected at all:
Something is definitely wrong here. This isn't just poor service or slow speed. I mean, I can't even check my e-mail quickly, forget about playing any games.
I'm sure there is more info I'm not providing, but if anyone has a solution, I'm open to it. I've done everything I can find online except call the techs back out. The problem there is that it took them 8 hours (I'm not exaggerating) to get me set up. They were here until almost 10pm. The modem wouldn't update, then it wouldn't pair on "line 2" (whatever that means). I'm hoping this isn't a permanent problem because I desperately do NOT want to go back to Comcast, but I'm not getting the 12mbps I'm paying for. Not even close.
04-03-2014 11:26 AM
04-03-2014 12:11 PM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!