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Paid for "MAX 18" UVERSE internet connection speeds..

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Paid for "MAX 18" UVERSE internet connection speeds..

I have done all of the suggested recs from HELP pages to increase speed, but to no avail. I am connected to 2wire modem by wifi.......ATT SPEEDTEST showed 2.35 Mbps download speed and 1.45 Mbps upload speed today (3:00 pst). SPEEDTEST.NET showed a 10.4 Mbps last night but in the 2+ Mbps range today. Service persons have been unable to resolve the problem even though the 2wire modem was replaced as the problem a week ago. Any one out there with a similar problem.....any "fixes" you can suggest??? Thank you.

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Message 1 of 7
ACE - Master

Re: Paid for "MAX 18" UVERSE internet connection speeds..

I was having the same issue on my laptop.  I left clicked on the wireless connection in the tool bar by the clock.  Then found my wireless connection and right clicked on it and went to properties.  That opens another window then click on the security tab.  It will probably say WPA2-Personal and AES below that.  Change the AES to TKIP and click OK.  See if that helps.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Employee

Re: Paid for "MAX 18" UVERSE internet connection speeds..

What are your hardwired speed tests?
Many factors can affect wireless, somejoe7777 had a post a while ago on things to check.

More interested in hardwired as no guarantee on wireless speeds.
So hardwired need to be above 12.5 up to 20 some report 21. Upload generally 1.35 range on Max Plus.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 7
Tutor

Re: Paid for "MAX 18" UVERSE internet connection speeds..

I have a Mac desktop...IMAX... and the wireless icon is diferrent from what you described. I could not locate "properties" or a "security tab"........but, thanks for responding.

Message 4 of 7
Tutor

Re: Paid for "MAX 18" UVERSE internet connection speeds..

I run an IMAC, OSX,v10.6.8. I am a casual user, i.e., novice. When UVERS was installed, the tech tried to hardwire my connection using a new device that plugged into the electrical outlet. The modem is upstairs for the t.v. phones plus my wife's Mac Laptop. Worked good at first but deteriorated over the past 2 months. An AT&T Service Rep. (one of many I called) told me to try wifi, and at least I could connect to the internet w/out problems such as slow connect, freezing, dropping connection, etc. My concern is that I signed up for UVERSE MAX 18 and it's about at DSL speed that I had prior. One tech told me that he suspected malware or a virus, but, I have Norton & ran a complete check.......nothing found. Coulc it be the bandwidth and many users in my area? it could be so many things. I'll look for somejoe7777, but I think I read his post already. Thanks for responding.......

Message 5 of 7
Employee

Re: Paid for "MAX 18" UVERSE internet connection speeds..

Try disabling norton, have seen issues with norton firewall

 

need a laptop or tablet wih ethernet connection plugged directly into one of 4 ports on back of RG.

run speed test, i prefer speedtest.net to a local (less than 50 mile) site. if one is even closer great.

recommend run several tests over a couple hours for average. once known if getting 18/1.5 consistently hardwired, then look at wireless issues, but if do not know availability hard to track wireless issues.

 

 

programs such as wifi analyzer or inSSIDer may help with interference, other programs can view so much more. example microwave around channel 8 or 9 in 2.4ghz range, treadmills, CFC lights, etc.

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 7
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ACE - Master

Re: Paid for "MAX 18" UVERSE internet connection speeds..

As previously suggested.....SpeedTest.net will give you sometimes drastically different speed reports from different servers.  For example....here in the Kansas City area I see four choices from which I can select a server to test with.  I just did that and one server reported download speed of 1.56 mbps.  Holy Cow! We're paying for 18 mbps service.   But wait a minute I tried all the others and the fastest delivered 18.19 mbps.  Then I switched to a server in Keller, Texas that I've used before.  That's a long way away but SpeedTest.net displayed a report of 20.56 mbps.  So....first...if your speeds seem unusually slow try different servers.  If they all result in slow speeds then I'd say you have info to report to CS.  And the suggestion to use a PC which is cabled to your RG is a good one.  Local Wi-Fi can slow things down also.  Although the tests I just performed and reported here were carried out over my laptop connected by Wi-Fi to my NetGear range extender here in the living room.  My RG is way over on the west end of the house.   I'm not saying that you don't have a U-verse problem.  Indeed you may.  But I am suggesting that there are so many variables at work in the total system....some of which are not within AT&T's control....your speed tests just might not be a true indication of the speed you are getting.  Anyway...that's what I've discovered here at my home.

 

Phil tn15.jpg

The problem with socialism is that you eventually run out of other peoples' money.
.......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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