12-30-2013 11:21 AM
I am trying to connect a Q-SEE CCTV DVR to my modem using PPPoE. It is asking for a user name and password. I have used my ATT user name and password, the devise access code, neither work. What is the correct ones to input?
12-30-2013 2:13 PM
Here is a link to set up your DVR from Q-See: http://qsee.custhelp.com/app/answers/detail/a_id/3
It looks like the user name is "admin" and the password is "123456". Both without the quotations.
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12-30-2013 6:29 PM
Thank you, however, that is not the problem. The DVR default connection to the network is using upnp but the ATT gateway does not support upnp. I need to use PPPoE for the DVR to connect to my network. In the PPPoE setup screen it is asking for a user name and password for the gateway. I need to know what user name and password to use. Below are the instructions without the pictures.
1.4 PPPOE If you are going to attach the DVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options. Before you proceed, you will need to contact your ISP to obtain your User Name and Password.
STEP 1. Select the Setup icon in the Main Menu.
STEP 2. Select the Network icon.
STEP 3. Check the box next to PPPoE.
STEP 4. Enter the User Name and Password obtained from your ISP in the fields below PPPoE
STEP 5. Click the Test button to verify your settings.
STEP 6. After receiving the OK message in the lower left of your screen, click on the Apply button to save your settings before exiting.
PICTURE 1-13 PICTURE
12-30-2013 7:58 PM
12-30-2013 8:50 PM - edited 12-30-2013 8:50 PM
I have QT series. I says in the manual if the modem does not support plug n play to use PPPoE. I logged on to the modem, it is not straight forward how to setup the DMZ port forwarding like it is in a Linksys router.
12-30-2013 9:00 PM
For the QT series, the manual specifies that you can either make the DVR the DMZPlus device, or you can manually open ports 85 and 6036.
You should now be able to connect to the DVR from the Internet using the DVR application, and use your outside IP address as the address to connect to.
12-30-2013 9:41 PM
Yes thank you,
I finally went to Q-sees support page and found the same updated as of 12/27/13 instructions. Will try it tomorrow.
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