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Posted Jul 16, 2014
11:15:02 PM
POTS Dead after declining U-Verse Install

Last month I signed up for a trial of U-Verse TV, to compare it to my TWC. I ordered 2 WIRED set top boxes. I didn't want the AT&T internet, because I was happy with my current TWC internet connection, and speed.

June 15th 2:00 PM - The U-Verse install tech came by, and I went through all my requirements. He checked the signal at the pole, and said some other engineer would have to string a new cable from the pole, to my house.

June 15th 5:30 PM - The engineer came out, and replaced the cable. He installed a new demarcation box on the rear of my house.

June 25th 2:30 PM - A different install tech came out, and I needed to re-tell everything I went over with the first guy. However, this tech said I couldn't have 2 WIRED boxes. They don't do this, and everything was going wireless in my neighborhood. I will have 1 wired, and 1 wireless box, period! After arguing with him for a little while, I showed him the door, and told him to cancel my order. He was a really rude, snotty nosed kid.

July 5th - I received an e-mail telling me to expect the U-Verse tech on Monday, July 7th. I went to their chat site, and told the person (half a world away) to cancel this appointment. She said I would have to call the "retention phone number".

July 7th 2 PM - U-Verse tech arrives at my door. I told him that I tried to cancel this appointment, and the reason why. I ordered 2 WIRED boxes, and the other installer told me I couldn't have what I ordered.

Yesterday, July 15th - My POTS (Local AT&T phone) line went DEAD. I checked the signal at the demarc, and there was no dial tone. I initiated a trouble call for this home phone number, on line.

Today, July 16th - On-line, I checked the status of my trouble call. I was shocked to see this:

Type of Problem:
No Dial Tone

Service Restore Time:
6:00 PM Thursday, July 31

Trouble Report History:
07:34 PM Tuesday, July 15, 2014 Pending Technician Dispatch
09:33 PM Tuesday, July 15, 2014 Undergoing Testing
(If access is needed by a technician, please ensure someone 18 years of age or older is
available to grant access to your location.)

I'm a disabled vet who is homebound. Now I have to wait 15 days for the ATT tech to fix the line, that I NEVER had a problem with, before they jerked me around.

 

In the 30 years I've had this AT&T phone, it's never gone "down". Gee, I wonder if it has to do with my refusal to let them install U-Verse? Man Sad

Last month I signed up for a trial of U-Verse TV, to compare it to my TWC. I ordered 2 WIRED set top boxes. I didn't want the AT&T internet, because I was happy with my current TWC internet connection, and speed.

June 15th 2:00 PM - The U-Verse install tech came by, and I went through all my requirements. He checked the signal at the pole, and said some other engineer would have to string a new cable from the pole, to my house.

June 15th 5:30 PM - The engineer came out, and replaced the cable. He installed a new demarcation box on the rear of my house.

June 25th 2:30 PM - A different install tech came out, and I needed to re-tell everything I went over with the first guy. However, this tech said I couldn't have 2 WIRED boxes. They don't do this, and everything was going wireless in my neighborhood. I will have 1 wired, and 1 wireless box, period! After arguing with him for a little while, I showed him the door, and told him to cancel my order. He was a really rude, snotty nosed kid.

July 5th - I received an e-mail telling me to expect the U-Verse tech on Monday, July 7th. I went to their chat site, and told the person (half a world away) to cancel this appointment. She said I would have to call the "retention phone number".

July 7th 2 PM - U-Verse tech arrives at my door. I told him that I tried to cancel this appointment, and the reason why. I ordered 2 WIRED boxes, and the other installer told me I couldn't have what I ordered.

Yesterday, July 15th - My POTS (Local AT&T phone) line went DEAD. I checked the signal at the demarc, and there was no dial tone. I initiated a trouble call for this home phone number, on line.

Today, July 16th - On-line, I checked the status of my trouble call. I was shocked to see this:

Type of Problem:
No Dial Tone

Service Restore Time:
6:00 PM Thursday, July 31

Trouble Report History:
07:34 PM Tuesday, July 15, 2014 Pending Technician Dispatch
09:33 PM Tuesday, July 15, 2014 Undergoing Testing
(If access is needed by a technician, please ensure someone 18 years of age or older is
available to grant access to your location.)

I'm a disabled vet who is homebound. Now I have to wait 15 days for the ATT tech to fix the line, that I NEVER had a problem with, before they jerked me around.

 

In the 30 years I've had this AT&T phone, it's never gone "down". Gee, I wonder if it has to do with my refusal to let them install U-Verse? Man Sad

POTS Dead after declining U-Verse Install

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Jul 17, 2014 3:26:59 AM
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You should be the last person waiting for services, your a disabled vet and the short commings of service providers and assistance to those who have served our country is appauling. I am sorry your going through this. I do thank you for your service and what you gave to our country. I appriciate you even if AT &T doesn't!

 

You should be the last person waiting for services, your a disabled vet and the short commings of service providers and assistance to those who have served our country is appauling. I am sorry your going through this. I do thank you for your service and what you gave to our country. I appriciate you even if AT &T doesn't!

 

Re: POTS Dead after declining U-Verse Install

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Jul 23, 2014 12:32:03 PM
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Update...

 

It's been over a week, and I still don't have any POTS phone service. Also, there has been no "activity" on my trouble ticket.

 

I've tried the service number, and can not get a live person. The service phone number is all automated, and it "tells" me the same cow pie as my ticket, Thursday, July 31st.

 

I see the AT&T trucks out, all over my neighborhood, but they aren't here to fix my service. They're here to hook up some other fish to the U-Verse sinkhole. Every day I see new ATT wireless signals through my inSSIDer software.

 

I bet I'll see another bill, for my non-existent POTS service, before they even come out to reattach the cable on the pole.

 

INCREDIBLE

Update...

 

It's been over a week, and I still don't have any POTS phone service. Also, there has been no "activity" on my trouble ticket.

 

I've tried the service number, and can not get a live person. The service phone number is all automated, and it "tells" me the same cow pie as my ticket, Thursday, July 31st.

 

I see the AT&T trucks out, all over my neighborhood, but they aren't here to fix my service. They're here to hook up some other fish to the U-Verse sinkhole. Every day I see new ATT wireless signals through my inSSIDer software.

 

I bet I'll see another bill, for my non-existent POTS service, before they even come out to reattach the cable on the pole.

 

INCREDIBLE

Re: POTS Dead after declining U-Verse Install

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Jul 23, 2014 12:48:22 PM
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ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Let them investigate and get you fixed up.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Let them investigate and get you fixed up.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 7:52:28 AM
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You do not need a Uverse tech, you cancel led service.

You need the "engineer" or outside plant tech aka InR or CIM or telephone lineman.

 

pOTS service is supported by outside group.

 

You do not need a Uverse tech, you cancel led service.

You need the "engineer" or outside plant tech aka InR or CIM or telephone lineman.

 

pOTS service is supported by outside group.

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 8:36:25 AM
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Dragnoak wrote:

Last month I signed up for a trial of U-Verse TV, to compare it to my TWC. I ordered 2 WIRED set top boxes. I didn't want the AT&T internet, because I was happy with my current TWC internet connection, and speed.

June 15th 2:00 PM - The U-Verse install tech came by, and I went through all my requirements. He checked the signal at the pole, and said some other engineer would have to string a new cable from the pole, to my house.

June 15th 5:30 PM - The engineer came out, and replaced the cable. He installed a new demarcation box on the rear of my house.

June 25th 2:30 PM - A different install tech came out, and I needed to re-tell everything I went over with the first guy. However, this tech said I couldn't have 2 WIRED boxes. They don't do this, and everything was going wireless in my neighborhood. I will have 1 wired, and 1 wireless box, period! After arguing with him for a little while, I showed him the door, and told him to cancel my order. He was a really rude, snotty nosed kid.

July 5th - I received an e-mail telling me to expect the U-Verse tech on Monday, July 7th. I went to their chat site, and told the person (half a world away) to cancel this appointment. She said I would have to call the "retention phone number".

July 7th 2 PM - U-Verse tech arrives at my door. I told him that I tried to cancel this appointment, and the reason why. I ordered 2 WIRED boxes, and the other installer told me I couldn't have what I ordered.

Yesterday, July 15th - My POTS (Local AT&T phone) line went DEAD. I checked the signal at the demarc, and there was no dial tone. I initiated a trouble call for this home phone number, on line.

Today, July 16th - On-line, I checked the status of my trouble call. I was shocked to see this:

Type of Problem:
No Dial Tone

Service Restore Time:
6:00 PM Thursday, July 31

Trouble Report History:
07:34 PM Tuesday, July 15, 2014 Pending Technician Dispatch
09:33 PM Tuesday, July 15, 2014 Undergoing Testing
(If access is needed by a technician, please ensure someone 18 years of age or older is
available to grant access to your location.)

I'm a disabled vet who is homebound. Now I have to wait 15 days for the ATT tech to fix the line, that I NEVER had a problem with, before they jerked me around.

 

In the 30 years I've had this AT&T phone, it's never gone "down". Gee, I wonder if it has to do with my refusal to let them install U-Verse? Man Sad


I don't understand why you canceled the install.  You don't need U-verse internet to have a wireless receiver.  The wireless receiver does not use your internet connection. Also, a wireless receiver can be used as a "wired" receiver by using an ethernet cable.  There are many advantages to having a wireless receiver as opposed to a wired receiver.  I have 2 wireless receivers, and they work great.

 

I think you were confused about exactly what a wireless receiver requires.


Dragnoak wrote:

Last month I signed up for a trial of U-Verse TV, to compare it to my TWC. I ordered 2 WIRED set top boxes. I didn't want the AT&T internet, because I was happy with my current TWC internet connection, and speed.

June 15th 2:00 PM - The U-Verse install tech came by, and I went through all my requirements. He checked the signal at the pole, and said some other engineer would have to string a new cable from the pole, to my house.

June 15th 5:30 PM - The engineer came out, and replaced the cable. He installed a new demarcation box on the rear of my house.

June 25th 2:30 PM - A different install tech came out, and I needed to re-tell everything I went over with the first guy. However, this tech said I couldn't have 2 WIRED boxes. They don't do this, and everything was going wireless in my neighborhood. I will have 1 wired, and 1 wireless box, period! After arguing with him for a little while, I showed him the door, and told him to cancel my order. He was a really rude, snotty nosed kid.

July 5th - I received an e-mail telling me to expect the U-Verse tech on Monday, July 7th. I went to their chat site, and told the person (half a world away) to cancel this appointment. She said I would have to call the "retention phone number".

July 7th 2 PM - U-Verse tech arrives at my door. I told him that I tried to cancel this appointment, and the reason why. I ordered 2 WIRED boxes, and the other installer told me I couldn't have what I ordered.

Yesterday, July 15th - My POTS (Local AT&T phone) line went DEAD. I checked the signal at the demarc, and there was no dial tone. I initiated a trouble call for this home phone number, on line.

Today, July 16th - On-line, I checked the status of my trouble call. I was shocked to see this:

Type of Problem:
No Dial Tone

Service Restore Time:
6:00 PM Thursday, July 31

Trouble Report History:
07:34 PM Tuesday, July 15, 2014 Pending Technician Dispatch
09:33 PM Tuesday, July 15, 2014 Undergoing Testing
(If access is needed by a technician, please ensure someone 18 years of age or older is
available to grant access to your location.)

I'm a disabled vet who is homebound. Now I have to wait 15 days for the ATT tech to fix the line, that I NEVER had a problem with, before they jerked me around.

 

In the 30 years I've had this AT&T phone, it's never gone "down". Gee, I wonder if it has to do with my refusal to let them install U-Verse? Man Sad


I don't understand why you canceled the install.  You don't need U-verse internet to have a wireless receiver.  The wireless receiver does not use your internet connection. Also, a wireless receiver can be used as a "wired" receiver by using an ethernet cable.  There are many advantages to having a wireless receiver as opposed to a wired receiver.  I have 2 wireless receivers, and they work great.

 

I think you were confused about exactly what a wireless receiver requires.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 3:16:03 PM
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Edited by Dragnoak on Jul 25, 2014 at 6:57:54 PM

LOL!  I'm a retired Senior Systems Analyst/Administrator, who's well versed in network protocol. I learned my skill, as an 8 year USASA Signal Analyst in the Army. I worked for over 30 years in local government IT. I retired after a stroke, and cancer (Stage IV Mantle Cell Lymphoma, in remission!  Smiley Very Happy), in 2008.

 

I didn't want the wireless connection between the main DVR box, to the slave second box, because in my wireless environment (inSSIDer sotfware) there are >30 2.4 GHz transmitters. I know that a wireless receiver can be used as a "wired" receiver by using an ethernet cable. I wanted the tech to run the 2 wired connections, and that's something he refused to do.

 

There is "no advantage" to have a wireless connection over a wired one, especially in my congested wireless environment. Plus, anyone who thinks that wireless, is just as good as a wired connection, for speed/stability/security don't  know Jack.

 

I reason I tried to get U-Verse installed, is because the AT&T promotion "blitz" in the last few months wore me down. I've received, no fewer than 20 snail mails, touting the U-Verse. Then some black tied AT&T evangelist, knocked on my door. "OK, OK," I said. "I'll give it a test!"

 

That began the above nightmare. In the end, based upon the lousy AT&T installation tech, I'm glad I didn't have U-Verse installed. I'm very happy with my 30 year old TWC coaxial cable. I have 30/5 Mbps internet download/upload speed, with no monthly limit. I have 2 DVR STBs, not the measly 1, that needs to be "shared" between the 2 that U-Verse offered. Even though my cable is split 4 ways in the basement, to handle 3 TVs, and the internet, I get an exellent signal. The TWC internet has never gone down, unless I have a power outage. The TWC techs always take good care of my needs.  

 

Even though I refused the final installation, that should not have led to my POTS service, to  be disconnected at the pole. I don't care if the POTS service is another division. The U-Verse techs, who disabled my POTS,  should have known that I had a "regular" land line phone connection. PERIOD

 

Do you notice that these community forums, do not have any category relating to a regular land line phone service? It looks like they don't care about their old timers. Smiley Tongue

 

 

LOL!  I'm a retired Senior Systems Analyst/Administrator, who's well versed in network protocol. I learned my skill, as an 8 year USASA Signal Analyst in the Army. I worked for over 30 years in local government IT. I retired after a stroke, and cancer (Stage IV Mantle Cell Lymphoma, in remission!  Smiley Very Happy), in 2008.

 

I didn't want the wireless connection between the main DVR box, to the slave second box, because in my wireless environment (inSSIDer sotfware) there are >30 2.4 GHz transmitters. I know that a wireless receiver can be used as a "wired" receiver by using an ethernet cable. I wanted the tech to run the 2 wired connections, and that's something he refused to do.

 

There is "no advantage" to have a wireless connection over a wired one, especially in my congested wireless environment. Plus, anyone who thinks that wireless, is just as good as a wired connection, for speed/stability/security don't  know Jack.

 

I reason I tried to get U-Verse installed, is because the AT&T promotion "blitz" in the last few months wore me down. I've received, no fewer than 20 snail mails, touting the U-Verse. Then some black tied AT&T evangelist, knocked on my door. "OK, OK," I said. "I'll give it a test!"

 

That began the above nightmare. In the end, based upon the lousy AT&T installation tech, I'm glad I didn't have U-Verse installed. I'm very happy with my 30 year old TWC coaxial cable. I have 30/5 Mbps internet download/upload speed, with no monthly limit. I have 2 DVR STBs, not the measly 1, that needs to be "shared" between the 2 that U-Verse offered. Even though my cable is split 4 ways in the basement, to handle 3 TVs, and the internet, I get an exellent signal. The TWC internet has never gone down, unless I have a power outage. The TWC techs always take good care of my needs.  

 

Even though I refused the final installation, that should not have led to my POTS service, to  be disconnected at the pole. I don't care if the POTS service is another division. The U-Verse techs, who disabled my POTS,  should have known that I had a "regular" land line phone connection. PERIOD

 

Do you notice that these community forums, do not have any category relating to a regular land line phone service? It looks like they don't care about their old timers. Smiley Tongue

 

 

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 5:37:31 PM
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ACE - Expert

Well, I would point out that the U-verse wireless receiver uses the 5.0 GHz band, so contention on 2.4 GHz band is entirely meaningless, but I guess that's not really the point.  The local installer shop where you're serviced probably has either a manager or some hotshots who've figured out that they can get more installs by requiring wireless ones.  As far as I know, that's not a corporate policy, and I'd bet somebody at AT&T corporate would be interested in knowing that the garage is forcing that.  If there was a usable coax cable run that could be used instead of Ethernet, that is something he could have required instead of a new Ethernet cable as well.  HPNA over Coax works pretty well, too.

I'd ask you to click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to tell them where you are, give them your account information, and tell them about the installer's refusal to run your second line. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.  They may be able to pull some strings to get your POTS problem some priority.  It wouldn't hurt to try.

I've noticed the absense of any POTS forum as well.

Well, I would point out that the U-verse wireless receiver uses the 5.0 GHz band, so contention on 2.4 GHz band is entirely meaningless, but I guess that's not really the point.  The local installer shop where you're serviced probably has either a manager or some hotshots who've figured out that they can get more installs by requiring wireless ones.  As far as I know, that's not a corporate policy, and I'd bet somebody at AT&T corporate would be interested in knowing that the garage is forcing that.  If there was a usable coax cable run that could be used instead of Ethernet, that is something he could have required instead of a new Ethernet cable as well.  HPNA over Coax works pretty well, too.

I'd ask you to click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to tell them where you are, give them your account information, and tell them about the installer's refusal to run your second line. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.  They may be able to pull some strings to get your POTS problem some priority.  It wouldn't hurt to try.

I've noticed the absense of any POTS forum as well.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 7:16:55 PM
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BeeBeeSA,

     I've marked your post as the solution. The PM has been answered. I don't know if it's going to bring back my POTS any faster, but I'll post again when I hear the old familiar Dial Tone. Cat LOL

 

     To everyone else, thank you all for your "comments" As I've said, it's really not entirely about wireless. It's about getting exactly what I wanted, and ordered. If they couldn't get that straight, right off the bat, I couldn't trust anything else they told me. I wouldn't have posted at all, if AT&T hadn't disconnected my POTS, in the failed installation.

BeeBeeSA,

     I've marked your post as the solution. The PM has been answered. I don't know if it's going to bring back my POTS any faster, but I'll post again when I hear the old familiar Dial Tone. Cat LOL

 

     To everyone else, thank you all for your "comments" As I've said, it's really not entirely about wireless. It's about getting exactly what I wanted, and ordered. If they couldn't get that straight, right off the bat, I couldn't trust anything else they told me. I wouldn't have posted at all, if AT&T hadn't disconnected my POTS, in the failed installation.

Re: POTS Dead after declining U-Verse Install

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Jul 25, 2014 8:34:35 PM
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ACE - Expert

Dragnoak wrote:

LOL!  I'm a retired Senior Systems Analyst/Administrator, who's well versed in network protocol. I learned my skill, as an 8 year USASA Signal Analyst in the Army. I worked for over 30 years in local government IT. I retired after a stroke, and cancer (Stage IV Mantle Cell Lymphoma, in remission!  Smiley Very Happy), in 2008.

 

I didn't want the wireless connection between the main DVR box, to the slave second box, because in my wireless environment (inSSIDer sotfware) there are >30 2.4 GHz transmitters. I know that a wireless receiver can be used as a "wired" receiver by using an ethernet cable. I wanted the tech to run the 2 wired connections, and that's something he refused to do.

 

There is "no advantage" to have a wireless connection over a wired one, especially in my congested wireless environment. Plus, anyone who thinks that wireless, is just as good as a wired connection, for speed/stability/security don't  know Jack.


Despite your 8 years in the army or 30 years in local government, you need to do your research on U-verse wireless receivers.  As JefferMC stated, the receivers use 5.0 GHz not 2.4 GHz.  

The U-verse technicians are told to install U-verse in the manner that is easier for the installer.  This includes using a wireless receiver instead of a wired receiver.  The use of a wireless recever may have been a deal breaker for you for whatever your reasons are.  So be it, but please don't rant on the forum that  you are entitled to have the system installed in the exact manner that you want it because you are not.

Also, the opinions about U-verse wireless receivers from someone who has had 2 for over 2 1/2 years might have a little more value that the opinions of someone who has never had a U-verse wireless receiver.


Dragnoak wrote:

LOL!  I'm a retired Senior Systems Analyst/Administrator, who's well versed in network protocol. I learned my skill, as an 8 year USASA Signal Analyst in the Army. I worked for over 30 years in local government IT. I retired after a stroke, and cancer (Stage IV Mantle Cell Lymphoma, in remission!  Smiley Very Happy), in 2008.

 

I didn't want the wireless connection between the main DVR box, to the slave second box, because in my wireless environment (inSSIDer sotfware) there are >30 2.4 GHz transmitters. I know that a wireless receiver can be used as a "wired" receiver by using an ethernet cable. I wanted the tech to run the 2 wired connections, and that's something he refused to do.

 

There is "no advantage" to have a wireless connection over a wired one, especially in my congested wireless environment. Plus, anyone who thinks that wireless, is just as good as a wired connection, for speed/stability/security don't  know Jack.


Despite your 8 years in the army or 30 years in local government, you need to do your research on U-verse wireless receivers.  As JefferMC stated, the receivers use 5.0 GHz not 2.4 GHz.  

The U-verse technicians are told to install U-verse in the manner that is easier for the installer.  This includes using a wireless receiver instead of a wired receiver.  The use of a wireless recever may have been a deal breaker for you for whatever your reasons are.  So be it, but please don't rant on the forum that  you are entitled to have the system installed in the exact manner that you want it because you are not.

Also, the opinions about U-verse wireless receivers from someone who has had 2 for over 2 1/2 years might have a little more value that the opinions of someone who has never had a U-verse wireless receiver.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: POTS Dead after declining U-Verse Install

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Jul 26, 2014 12:27:19 AM
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"Also, the opinions about U-verse wireless receivers from someone who has had 2 for over 2 1/2 years might have a little more value that the opinions of someone who has never had a U-verse wireless receiver."

 

Did you forget this conversation that you participated in?

 

http://forums.att.com/t5/Receivers-Battery-Backup/Wireless-Receivers-Picture-Quality-NOT-As-Good-As-...

 

I could post a hundred more, from this forum, that goes against your maxim that wireless is better. Most of the users that previously had a wired connections, then were forced to the wireless motif, complained about the slow speed, and lousy picture quality. How quickly we forget, when it suits your argument.

 

Plus, I wonder when AT&T will pull a Comcast:

 

http://www.extremetech.com/computing/184263-comcast-turns-50000-paying-customer-homes-into-public-ho...

 

Caveat Emptor

 

"...please don't rant on the forum that  you are entitled to have the system installed in the exact manner that you want it because you are not."

 

That statement is absolutely what's wrong with the current U-Verse business model. "You take what we give you" Such corporate audacity! That's right up there with Ford declaring "You can have your Model T, in any color, as long as it's black." Back in the 60's, my sister fell in love with the princess phone.  Imagine if the installer came out, and told her the only phone he had on the truck, was a clunky black rotary phone. Take it, or leave it. Wow, mama bell would have given that installer a piece of her mind, and the boot too. That didn't happen. The 60's tech not only provided the phone she wanted, but she was able to choose the color. And that wasn't an easy installation, as he had to hook up the power to the circuit, to get the buttons to light up. That tech was a real pro.

 

I don't care if U-Verse is using 2.4, or 5.0 GHz, they still can be cracked.

 

http://arstechnica.com/security/2012/08/wireless-password-easily-cracked/

 

So lets see... is wireless safer, containing more security? NO Does wireless deliver a better picture? NO Is wireless cheaper to install? YES Does the U-Verse wireless, allow their tech to do drive by monitoring/trouble shooting? YES Do you find these last two questions to be the real reason that they didn't want to give me 2 wired boxes?

 

Hey Lone Star, better peddle your "opinions" in another thread, where somebody actually cares for your Hooray Henry views. Cat Tongue

 

"Also, the opinions about U-verse wireless receivers from someone who has had 2 for over 2 1/2 years might have a little more value that the opinions of someone who has never had a U-verse wireless receiver."

 

Did you forget this conversation that you participated in?

 

http://forums.att.com/t5/Receivers-Battery-Backup/Wireless-Receivers-Picture-Quality-NOT-As-Good-As-Wired/td-p/3618387

 

I could post a hundred more, from this forum, that goes against your maxim that wireless is better. Most of the users that previously had a wired connections, then were forced to the wireless motif, complained about the slow speed, and lousy picture quality. How quickly we forget, when it suits your argument.

 

Plus, I wonder when AT&T will pull a Comcast:

 

http://www.extremetech.com/computing/184263-comcast-turns-50000-paying-customer-homes-into-public-hotspots-millions-more-by-the-end-of-the-year

 

Caveat Emptor

 

"...please don't rant on the forum that  you are entitled to have the system installed in the exact manner that you want it because you are not."

 

That statement is absolutely what's wrong with the current U-Verse business model. "You take what we give you" Such corporate audacity! That's right up there with Ford declaring "You can have your Model T, in any color, as long as it's black." Back in the 60's, my sister fell in love with the princess phone.  Imagine if the installer came out, and told her the only phone he had on the truck, was a clunky black rotary phone. Take it, or leave it. Wow, mama bell would have given that installer a piece of her mind, and the boot too. That didn't happen. The 60's tech not only provided the phone she wanted, but she was able to choose the color. And that wasn't an easy installation, as he had to hook up the power to the circuit, to get the buttons to light up. That tech was a real pro.

 

I don't care if U-Verse is using 2.4, or 5.0 GHz, they still can be cracked.

 

http://arstechnica.com/security/2012/08/wireless-password-easily-cracked/

 

So lets see... is wireless safer, containing more security? NO Does wireless deliver a better picture? NO Is wireless cheaper to install? YES Does the U-Verse wireless, allow their tech to do drive by monitoring/trouble shooting? YES Do you find these last two questions to be the real reason that they didn't want to give me 2 wired boxes?

 

Hey Lone Star, better peddle your "opinions" in another thread, where somebody actually cares for your Hooray Henry views. Cat Tongue

 

Re: POTS Dead after declining U-Verse Install

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Aug 1, 2014 1:54:09 PM
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Update:

 

They fixed my POTS on 30 July. As I speculated, the wires on the pole had been disconnected. 

 

In AT&T's credit, I was called by a manager, and given a credit for the 15 day outage, on my bill.

 

This case is closed. Thanks for all the advice.

Update:

 

They fixed my POTS on 30 July. As I speculated, the wires on the pole had been disconnected. 

 

In AT&T's credit, I was called by a manager, and given a credit for the 15 day outage, on my bill.

 

This case is closed. Thanks for all the advice.

Re: POTS Dead after declining U-Verse Install

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Aug 3, 2014 5:40:03 PM
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God I wish i would join this before i sign up for ATT, I'm going through everything you describe to the T BONE with ATT. I decide to switch my telephone service back to cable one. This is my biggest regret with picking a compy

God I wish i would join this before i sign up for ATT, I'm going through everything you describe to the T BONE with ATT. I decide to switch my telephone service back to cable one. This is my biggest regret with picking a compy

Re: POTS Dead after declining U-Verse Install

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