02-17-2014 8:23 AM - last edited on 02-17-2014 8:29 AM by Taylarie
This was my latest chat session.....
Steve: In order to protect your private information, please provide the passcode on your U-verse account. This is a four-digit numeric passcode that you established for account security.
Steve: Thanks for the information. Please bear with me while I review our records. If you should think of any additional questions, feel free to send it to me while you are waiting.
kasandra: My hsband told me to pay 212.09 then shut it off
Steve: I'll be right with you.
kasandra: the bill is never the same and goes up every month. have never got a bill at quoted price when I got it installed I was promised 128 total monthly for one year look never once did I pay 128
Steve: Thank you for your patience.
Steve: Kasandra, I have send request to make the adjustments and the adjustments will reflect in your online account within 3 business days. kasandra: we will see Steve: No need to worry. Steve: You can see the new balance within 2 to 3days. Steve: I found that the promotion was added on your account on 12/16.Steve: So the adjustment will be from 12/16 onwards. Steve: No need to worry. kasandra: thank you Steve: You are welcome. Steve: Is there anything else I can assist you with? kasandra: no
I paid 212.00 now my bill is over 400.00 no one can help me. I am disabled and now will have no phone.
[Edited for privacy.]
02-18-2014 4:06 PM
I am so sorry about the issues you are having with your billing. If you could, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!