03-01-2013 9:36 PM
I'm so disturbed that we have had plenty of problems with our service and connection, and I am just now noticing these crazy charges on my bill..95$ in reconnection fees! How harsh, when we have been dedicated customers...with bundle plan and we have also referred family and friends.We had an issue with our bank accounts in the past couple months and our payment didn't go through so they disconnected our service on a holiday..first off..and then we paid the payment of 290$ and then they cut it off two weeks later and charged us 95$ more in fees without any call! And then the bill is saying we owe 580$ more?? Past due?what..?how is that possible? We spent almost 600$ already and half of that was fees in one month! I think this is outrageous and we are continuously getting robbed of our income just so we can keep cable and internet??? I think it may be worth it to change companies...just sucks because I really like AT&T.., its too late to call customer care, but if they don't do something about this when I call..they are going to be losing a valuable customer! We have never even let our tv be off for more then a day and they turn it on with in 5 min! And we got charged almost 500$ in just fees in a month time??? How is that possible! There is a very competitive market and I am sure other companies will want my money so...we shall see.
03-02-2013 4:23 AM
If you have tv, internet and phone and your service was disconnected for not paying your bill it's $30 per service so it would be $90 + tax in some states to have your services restored.
12-13-2013 9:54 AM
In regards to this $30.00 per service fee, is that clearly stated when service is reconnected? The answer is NO. . . they simply state there is a $30.00 reconnection fee, these calls are monitored so I'd love to listen to one back live. Also do I have the option of telling AT&T which service I want reconnected or is it all or nothing as if there is an option? I'd rather pay the early termination fee then continue on with customer service such as this. There is one line coming into my home, I am simply floored.
12-13-2013 10:10 PM
12-14-2013 5:57 AM - edited 12-14-2013 5:58 AM
I actually agree that it is not clear. However, their language is similar to other similar providers who have the exact same policy in place.