I thought ordering Gigapower was bad....it took a total of 5 phone calls and over 2 hours of hold time to get it all set up. Each time I spoke with a new customer service rep they had a different way of creating the order. Finally my installation day arrived. I had had 3 reminder calls which is great. The service techs show up earlier that scheduled which is also awesome. They were fast, friendly and courteous. BUT it took a total of 9, count them 9 hours to install which I had to remain at the house for. It was ridiculous. Apparently someone had "taken my order" and they had to wait for the whole thing to be reset again. I have never seen anything like it and I felt so bad for those guys just having to sit outside my house all day waiting on some magic to happen. If I had to do it over again, I would not do it. I was not that unhappy with what I had I just thought I would enjoy the upgrade package.