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Posted Apr 7, 2014
8:47:13 AM
Only getting local channels
Edited by liquidsilvermx5 on Apr 7, 2014 at 8:47:52 AM

This just started happening a few minutes ago. Everything except local channels went out on me here in Houston, TX area. The screen on non local channels says the TV signal has been lost. A call to U-Verse TV support @ 800.288.2020 just gives me a busy signal. Rebooted gateway & receivers, no luck.

This just started happening a few minutes ago. Everything except local channels went out on me here in Houston, TX area. The screen on non local channels says the TV signal has been lost. A call to U-Verse TV support @ 800.288.2020 just gives me a busy signal. Rebooted gateway & receivers, no luck.

Only getting local channels

[ Edited ]
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(54) Me too
(54) Me too
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Apr 7, 2014 9:46:10 AM
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Teacher
I would also like to know how a power outage in one location knocks out the whole country.
I would also like to know how a power outage in one location knocks out the whole country.

Re: Only getting local channels

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Apr 7, 2014 9:46:58 AM
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Professor

Yup at 11AM EST lost all except for locals in Jenison MI

Yup at 11AM EST lost all except for locals in Jenison MI

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Apr 7, 2014 9:47:06 AM
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Teacher

I don't undertsand why there was no redundancy in place for this sort of issue, and why is it NOT being put up at the Uverse site as to what is going on, this forum is the only place where information is being posted and only by one person.  People are upset, most don't know about the forums, so they are sitting at home being frustrated, unable to find any information.  PLS put something up at the main Uverse page, AND get some redundancy in place so that this does not happen again.

I don't undertsand why there was no redundancy in place for this sort of issue, and why is it NOT being put up at the Uverse site as to what is going on, this forum is the only place where information is being posted and only by one person.  People are upset, most don't know about the forums, so they are sitting at home being frustrated, unable to find any information.  PLS put something up at the main Uverse page, AND get some redundancy in place so that this does not happen again.

Re: Only getting local channels

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Apr 7, 2014 9:47:09 AM
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Tutor

Is there any kind of estimate on when this can be solved? We will need AT&T to credit us for loss of service if this continues much longer.

Is there any kind of estimate on when this can be solved? We will need AT&T to credit us for loss of service if this continues much longer.

Re: Only getting local channels

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Apr 7, 2014 9:48:19 AM
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Tutor

we are getting the bare minimum channels probably coming through local Cable.  I can't get in touch with anyone from ATT Uverse.  The channels were all working fine earlier this morning.

 

 

we are getting the bare minimum channels probably coming through local Cable.  I can't get in touch with anyone from ATT Uverse.  The channels were all working fine earlier this morning.

 

 

Re: Only getting local channels

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Apr 7, 2014 9:48:34 AM
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Tutor

What's U-Verse?

What's U-Verse?

Re: Only getting local channels

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Apr 7, 2014 9:51:05 AM
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Tutor
This is all over Indiana, tx , ca, ark, seen it on other postings
This is all over Indiana, tx , ca, ark, seen it on other postings

Re: Is anyone experiencing uvese tv outage in Charlotte,NC ??

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Apr 7, 2014 9:54:41 AM
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Tutor
WI - out here too. Internet still works, but TV is out.
WI - out here too. Internet still works, but TV is out.

Re: Is anyone experiencing uvese tv outage in Charlotte,NC ??

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Apr 7, 2014 9:54:44 AM
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Employee

spdmonk wrote:

What's U-Verse?


Really?!?! Smiley Very Happy


spdmonk wrote:

What's U-Verse?


Really?!?! Smiley Very Happy

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Apr 7, 2014 9:54:51 AM
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Tutor

Is it just me, or does anyone else notice how much faster the U-Verse Internet is running, mines actually maxing at 24.74/4.61, highest i've ever gotten.

Is it just me, or does anyone else notice how much faster the U-Verse Internet is running, mines actually maxing at 24.74/4.61, highest i've ever gotten.

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Apr 7, 2014 9:56:03 AM
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Voyager

Thanx Fox Mulder! 

Thanx Fox Mulder! 

Re: Only getting local channels

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Apr 7, 2014 9:56:12 AM
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Tutor

Service JUST came back.  A few minutes before first pitch.  Cutting it close there guys.  I HIGHLY suggest investing in a UPS for the main servers, or some redundancy there.  Let's not let this happen again.

Service JUST came back.  A few minutes before first pitch.  Cutting it close there guys.  I HIGHLY suggest investing in a UPS for the main servers, or some redundancy there.  Let's not let this happen again.

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Apr 7, 2014 9:56:21 AM
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Guru
Edited by sportsman_1 on Apr 7, 2014 at 9:57:07 AM

Same thing in Michigan but:

 

As soon as I clicked on this thread though everything came back up and running. All the channels are working now.

Same thing in Michigan but:

 

As soon as I clicked on this thread though everything came back up and running. All the channels are working now.

Re: Only getting local channels

[ Edited ]
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Apr 7, 2014 9:56:40 AM
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Teacher

Smiley LOL I have to aggres with Mulder

Smiley LOL I have to aggres with Mulder

Re: Only getting local channels

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Apr 7, 2014 9:56:54 AM
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Scholar

Some channels are now working for me.

Some channels are now working for me.

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Apr 7, 2014 9:57:36 AM
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Tutor

So there is one center for the entire country?  I appreciate the fact you are at least responding, but AT&T should be prepared for a power issue; especially one that takes the whole country down.

So there is one center for the entire country?  I appreciate the fact you are at least responding, but AT&T should be prepared for a power issue; especially one that takes the whole country down.

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Apr 7, 2014 9:58:41 AM
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ACE - Expert

63010zelli wrote:
I would also like to know how a power outage in one location knocks out the whole country.

Because all the non-local channels are fed from a single location for every locality served by U-verse.

 

However, I'm sure there will be some internal 'splainin' to do about why the power backup systems did not function appropriately.

 


63010zelli wrote:
I would also like to know how a power outage in one location knocks out the whole country.

Because all the non-local channels are fed from a single location for every locality served by U-verse.

 

However, I'm sure there will be some internal 'splainin' to do about why the power backup systems did not function appropriately.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 7, 2014 9:58:47 AM
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Tutor

Sorry, was trying to make light of people missing HGTV

Sorry, was trying to make light of people missing HGTV

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Apr 7, 2014 9:59:19 AM
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Teacher

Mulder, Thanks for giving us some update and its working again!!!!!!!!!

Mulder, Thanks for giving us some update and its working again!!!!!!!!!

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Apr 7, 2014 9:59:34 AM
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ACE - Professor

I still can't get the Hallmark Channel or the NHL Network.  Smiley Mad

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

I still can't get the Hallmark Channel or the NHL Network.  Smiley Mad

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 7, 2014 10:00:58 AM
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Mentor

On the bright side, I have had AT&A U-Verse about 7 months and this is the first outage I have experienced. Back when I had Comcast there was an outage at least once a month.

 

Now that we know what the problem is and that they are working on it I feel sorry for the AT&T employees who need to deal with the irate customers.  And, maybe it's a hint that I should be doing something more productive this morning than watching TV....

On the bright side, I have had AT&A U-Verse about 7 months and this is the first outage I have experienced. Back when I had Comcast there was an outage at least once a month.

 

Now that we know what the problem is and that they are working on it I feel sorry for the AT&T employees who need to deal with the irate customers.  And, maybe it's a hint that I should be doing something more productive this morning than watching TV....

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Apr 7, 2014 10:00:59 AM
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Employee

dwinth wrote:

I still can't get the Hallmark Channel or the NHL Network.  Smiley Mad

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.


Now that would have been a surprise!!


dwinth wrote:

I still can't get the Hallmark Channel or the NHL Network.  Smiley Mad

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.


Now that would have been a surprise!!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Apr 7, 2014 10:01:37 AM
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Tutor

I have the same problem here. I am in Lubbock Texas. I can't get through to ATT on phone and att.com/ufix keeps saying it is unavailable. This must be a national outage. GREAT!

I have the same problem here. I am in Lubbock Texas. I can't get through to ATT on phone and att.com/ufix keeps saying it is unavailable. This must be a national outage. GREAT!

Re: Only getting local channels

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Apr 7, 2014 10:01:42 AM
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Teacher
Edited by kimassey on Apr 7, 2014 at 10:05:25 AM

Still not working in the Houston area... at least not for me... just tried a few channels... nothing.. tried a few more and I have them but stilll not on a few other... Only some are back

Still not working in the Houston area... at least not for me... just tried a few channels... nothing.. tried a few more and I have them but stilll not on a few other... Only some are back

Re: Only getting local channels

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Apr 7, 2014 10:02:37 AM
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Tutor

Hello,

San Diego just came back on on all channels -bn-

Hello,

San Diego just came back on on all channels -bn-

Re: Only getting local channels

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Apr 7, 2014 10:04:50 AM
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Tutor

Same problem this morning near Canton, Ohio.  No cable channels working; just local.  Tried to call, and got a busy signal.  I guess now I know why!  Seems to be a wide-spread problem.  

Same problem this morning near Canton, Ohio.  No cable channels working; just local.  Tried to call, and got a busy signal.  I guess now I know why!  Seems to be a wide-spread problem.  

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Apr 7, 2014 10:05:48 AM
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Contributor

out in south florida too.

 

How long till service is back?

out in south florida too.

 

How long till service is back?

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Apr 7, 2014 10:06:56 AM
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seems to be happening all over the states. same in Green bay. 

seems to be happening all over the states. same in Green bay. 

Re: Is anyone experiencing uvese tv outage in Charlotte,NC ??

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Apr 7, 2014 10:07:11 AM
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Tutor

Tried cable channels again; problem seems to be resolved, at least in Canton, OH.

Tried cable channels again; problem seems to be resolved, at least in Canton, OH.

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Apr 7, 2014 10:07:23 AM
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Tutor

It's not working everywhere - some channels back, but not all.  Here in TN still have some out.

It's not working everywhere - some channels back, but not all.  Here in TN still have some out.

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