01-03-2014 12:04 PM
You probably have to contact Customer Service seeing that your account is no longer active. If you get an uncooperative CSR politely end the call and then call back until you get a cooperative one. If you still don't get the results you need, click on the link in my sig for AT&T Customer Care and send them a PM. They are an escalation team that is higher than regular Customer Service who can get you help you desire. Send them your info and your concern and they will get in touch with you. Watch the blue envelope at the top of the forum page for message notification. Because they will reply to you initially via PM as well.
01-03-2014 12:19 PM
Thank you for the information! As I was on the phone with Customer Service (4 agents, 1 supervisor and 1 fraud specialist) for 2 hours and 52 minutes this morning (as shown on my phone!) trying to resolve the error on AT&T's part without any kind of resolution, I do not intend to exhaust any more of my time on the phone with them! I just sent an email to AT&T Customer Care, but will also try a PM as you suggested.
It is absolutely unfathomable to me that AT&T can make as major of a screw-up as they have with us & not accept responsibility & resolve the issue without the consumer having to jump through hoops to prove their error!
01-03-2014 12:27 PM
I agree. Unfortunately a company is only as good as the CSRs who represent them. I have had ocassion to talk to several CSRs for a variety of issues with varying results. Consistently I have contacted Customer Care and got every issue resolved. I have also spoken to CSRs at regular Customer Service and gotten issues resolved as well. Some of them were in other countries. All I can say is YRMV when dealing with people who are not on the escalation team. Customer Care will be in touch with you so hang in there.
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