Not happy with Internet & Phone service

Tutor

Not happy with Internet & Phone service

Sorry about this but; both my internet and phone service are terrible.  I’m getting an echo from my phone so when I say something I can hear my voice.  My internet speed is about the same as when I hand DSL.  Last night I did some online gaming and kept getting dropped and that did not happen when I had DSL.  The tech that set up my digital phone and internet did not even check to see if my computer and my TV were connected, which it was not.  So far I’m very dissatisfied with your service; I have a service call on Saturday let hope this all gets fixed. 

Message 1 of 5 (880 Views)
ACE - Master

Re: Not happy with Internet & Phone service

If your getting echo on your phone you must have some latency issues.  Let the tech check your service on Saturday and I'm sure they can correct the issues you are having. 

 

I have U-voice, TV, and Internet they all work extremely  well. 

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Message 2 of 5 (842 Views)
Community Manager

Re: Not happy with Internet & Phone service

Hello Chefmark, welcome to the forum!

 

I'm sorry for the service issues you're having. Let us know how it goes on Sunday and if there is anything else we can do for you.

 

Thank you for posting,

Dmitriy


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Message 3 of 5 (821 Views)
Tutor

Re: Not happy with Internet & Phone service

Ok, The Tech came ot on Saturday and was really good and got everything up and running the way it should be.
Message 4 of 5 (775 Views)
Expert

Re: Not happy with Internet & Phone service

Chefmark, thanks for posting that your issue was resolved.  If you ever have any questions, comments, or concerns feel free to post here in the forum.  There are many people who are ready willing and able to offer you help in the form of information, suggestions, and resources.  Enjoy.

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