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Posted Oct 31, 2013
5:58:42 AM
Not happy with Internet & Phone service

Sorry about this but; both my internet and phone service are terrible.  I’m getting an echo from my phone so when I say something I can hear my voice.  My internet speed is about the same as when I hand DSL.  Last night I did some online gaming and kept getting dropped and that did not happen when I had DSL.  The tech that set up my digital phone and internet did not even check to see if my computer and my TV were connected, which it was not.  So far I’m very dissatisfied with your service; I have a service call on Saturday let hope this all gets fixed. 

Sorry about this but; both my internet and phone service are terrible.  I’m getting an echo from my phone so when I say something I can hear my voice.  My internet speed is about the same as when I hand DSL.  Last night I did some online gaming and kept getting dropped and that did not happen when I had DSL.  The tech that set up my digital phone and internet did not even check to see if my computer and my TV were connected, which it was not.  So far I’m very dissatisfied with your service; I have a service call on Saturday let hope this all gets fixed. 

Not happy with Internet & Phone service

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Oct 31, 2013 2:55:57 PM
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ACE - Master

If your getting echo on your phone you must have some latency issues.  Let the tech check your service on Saturday and I'm sure they can correct the issues you are having. 

 

I have U-voice, TV, and Internet they all work extremely  well. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If your getting echo on your phone you must have some latency issues.  Let the tech check your service on Saturday and I'm sure they can correct the issues you are having. 

 

I have U-voice, TV, and Internet they all work extremely  well. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Not happy with Internet & Phone service

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Nov 1, 2013 6:39:28 AM
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Community Manager

Hello Chefmark, welcome to the forum!

 

I'm sorry for the service issues you're having. Let us know how it goes on Sunday and if there is anything else we can do for you.

 

Thank you for posting,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello Chefmark, welcome to the forum!

 

I'm sorry for the service issues you're having. Let us know how it goes on Sunday and if there is anything else we can do for you.

 

Thank you for posting,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 4, 2013 11:50:58 AM
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Ok, The Tech came ot on Saturday and was really good and got everything up and running the way it should be.
Ok, The Tech came ot on Saturday and was really good and got everything up and running the way it should be.

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Nov 4, 2013 12:04:13 PM
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ACE - Expert

Chefmark, thanks for posting that your issue was resolved.  If you ever have any questions, comments, or concerns feel free to post here in the forum.  There are many people who are ready willing and able to offer you help in the form of information, suggestions, and resources.  Enjoy.

Chefmark, thanks for posting that your issue was resolved.  If you ever have any questions, comments, or concerns feel free to post here in the forum.  There are many people who are ready willing and able to offer you help in the form of information, suggestions, and resources.  Enjoy.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Not happy with Internet & Phone service

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