07-13-2013 10:16 AM
I wanted to port my number away from Uverse to T-Mobile. Unfortunately, after requesting the port through T-Mobile I receive notice that the port had failed. After speaking to a tech for a while they said the problem was that I was porting a number from Uverse and that I should have the number converted to a "stand alone" number first and then retry the port request.
After speaking AT&T about this, they said that indeed this was the proper solution, BUT it may still not work. My number was originally a normal landline, then ported to Uverse -- it had never been a mobile number. According to and AT&T tech, sometimes those types of numbers just won't port. She said that if I wanted to conver the Uverse number to a stand-alone number it could take up to 30 days since there is no automated system for doing that and it's "more of a process." And that even then, the port request may still fail due to my number never having been a mobile number (???). For now I have decided to rethink my strategy. Perhaps it's easier to notify every business and organization I deal with of a new phone number rather than try to save my old phone number by porting it away from AT&T. (some sarcasm intended)
Does this make sense to anyone else out there? Anyone with knowledge care to comment on other options? I did as the tech for other options, but she said that this was the only way.
07-13-2013 10:30 AM
07-13-2013 10:33 AM
Here is a link to the T Mobile site that allows you to check any number for portability: http://www.t-mobile.com/switch/
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