Not Happy

Mentor

Not Happy

For 3 weeks my online gaming has went to complete garbage.  My speeds are good and ping tests are great.  I get kicked from everything xbox live, ps3, pc.  I've had 3 techs out and 4 modems replaced.  Proper port forwarding ad even dmz has been set up for the devices I try to use.  As of now a tech told me they are sending someone to replace the cards in the CO (small town of 500 people).  This morning I still have the issue and called Tier 2 and they told me that the person that will "LOOK" at the cards on Monday and if nothing seems wrong then they will start back with sending a  tech to my house.  They already ran a new line to my house.  I ran shielded cat5e from NID to a wall plate.  Line tests show good but something is happening from the CO out.  I also had a port swap to another card which happens to be the same card my brother and neighbor is on and he is having the same exact issue but we can't seem to get an answer.  I thought tier 2 were the gods among men for uverse but apparently i'm wrong.  It's just frustrating that I can't enjoy online gaming.  I'm always on call as an IT Director for a hospital and can't work remotely anymore and have to drive 30 minutes to take care of simple tasks that I normally could do from home.

Message 1 of 38 (1,507 Views)
Mentor

Re: Not Happy

Tracert's the highest I've seen is a 140ms-170ms.  Far as joining only with good connections supposively the matchmaker handles that and is supposed to kick people with bad connections but we all know that is.  I'll try some more tracert's this afternoon.

Message 16 of 38 (1,129 Views)
Mentor

Re: Not Happy

I've developed a pattern that all through the night until early morning hours everyone is having issues as I've asked around town but during the day everything is perfect.

Message 17 of 38 (1,097 Views)
Community Support

Re: Not Happy

I definitely apologize for all the inconveniences. Are they having the same issues with running online games, general browsing, or streaming?

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 38 (1,087 Views)
Mentor

Re: Not Happy

Effects everything.

Message 19 of 38 (1,078 Views)
Mentor

Re: Not Happy

Its even happening right now with my brother as he is about ready to cancel his service and if this doesn't get resolved I'm pretty sure alot more will follow suit as this is a small town.

Message 20 of 38 (1,076 Views)
Community Support

Re: Not Happy

I definitely do apologize for all the issues everyone is having, and I will be glad to help out in any way possible. For anyone that is having any problems, if you could please have them contact us by clicking here. Make sure they include their name, account number, phone number, and the best time to reach them.

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 38 (1,088 Views)
Mentor

Re: Not Happy

Advance ping tests with about 50 tries yields about 10% loss which is not very good and these are small 1400kbps packets.

Message 22 of 38 (1,000 Views)
ACE - Expert

Re: Not Happy

Did you mean 1400 byte packets?  1400 byte packets are actually pretty large, about as large as can be sent without fragmentation.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 38 (987 Views)
Mentor

Re: Not Happy

This what Microsoft had me do for testing purposes and yes bps. Our town is small with only about 150 customers at most. The issues with gaming are constant and frequemt lag amd server disconnects. General pings request are under 40ms which is good but something is causing lag or latency. For 2 to 3 years it has been great but something is definately going on.
Message 24 of 38 (981 Views)
ACE - Expert

Re: Not Happy

ping is a measure of latency, and is measured in seconds or fractions thereof, most typically milliseconds (ms).

packet size is measured in bytes (B), not bits per second (bps).

 

This may be as simple as somehow you've been shifted to the wrong game servers for your location and now your traffic is being sent way too far away.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 38 (976 Views)
Mentor

Re: Not Happy

Well my ping server is fine though and it effects all games pc xbox 360 playsation3.
Message 26 of 38 (967 Views)
ACE - Expert

Re: Not Happy

What do you mean by "my ping server?"

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 38 (961 Views)
Highlighted
Mentor

Re: Not Happy

Sorry fat fingered my phone lol.  I meant that the server that I'm pinging.

Message 28 of 38 (938 Views)
Mentor

Re: Not Happy

Got a call from the regional line manager and he is telling me that he was told that the issues resides at another location and will let me know more about it.

Message 29 of 38 (931 Views)
Mentor

Re: Not Happy

Still now resolution but still paying that bill.

Message 30 of 38 (882 Views)
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