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No support for McAfee feature


No support for McAfee feature

I am totally unable to get support for the McAfee anti-virus that you advertise as a feature of Uverse.


I contacted McAfee.  They directed me to the 800-xxx-2020 ATT phone number.  Someone at that number connected me with a McAfee support center in India.  After not finding my account (they later said that it had been entered without an @ symbol), they then decided they could not help me, because AT&T had connected me with the wrong place.


They gave me a different 800 number to call., 800-400-1447.  When I called it, a recording said it was not functional, and directed me back to the -2020 number I had called previously.


I called McAfee.  They told me, this time, to call 877-722-3755.  That is an ATT number - but a supervisor there said she could not help me unless I could tell her my favorite restaurant (REALLY!).  Since I could not, she said she could not connect me to McAfee support.


I've spent two hours to get nowhere.  Anyone have Verizon's number??

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ACE - Master

Re: No support for McAfee feature

Ditch McAfee and download Microsoft Security Essentials.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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