11-16-2013 6:00 PM
11-17-2013 8:25 AM
11-19-2013 1:18 PM - edited 11-19-2013 1:19 PM
Just checking up on your post. Are you still experiencing this sound issue on that one channel? If so, I would recommend tuning the box to the channel that is having the issue and launch the Troubleshoot & Resolve tool on the box. To get to this tool, simply hit "Menu" on your remote then scroll to the right over to "Help" and select "Troubleshoot & Resolve". This will launch the tool and allow you to select which service is having problems (TV, Internet, Voice) choose TV >>Sound issues >> No/Low Audio. Doing this will cause the box to run a self-diagnostic on itself and I've seen this resolve a number of strange sound issues. If this doesn't work, then I would recommend performing a reboot by unplugging the power cord for 10 seconds and then plug it back in.
I hope this helps! Let us know if this works or not. Thank you!
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