07-14-2013 2:20 PM
07-14-2013 5:25 PM
Most likely the service is not yet active on your line. I would call AT&T Technical Support at 800-288-2020 and check on the status.
07-14-2013 8:30 PM
07-15-2013 5:55 AM
07-15-2013 6:05 AM
07-16-2013 4:29 AM
07-20-2013 7:10 PM
"Service light flashing green, to solid red, to off means service is not set up right or flaky port at Vrad."
Or... for one of my gateways, it means the gateway's bad. Field tech confirmed he sees what you described quite often - just bad modems. Connected a different model & it got a solid green service light right away. They probably think I'm paying $99 for the service call (hee - hee), after I repeatedly told Tier 2 tech that seemed "out of it," I didn't need OR want a tech & wouldn't pay, if he chose to send one out.
I needed a modem that worked & wouldn't pay for service tech. Even the Tier 2 phone tech could see I had a good broadband signal & knew I could get internet connection w/ an older (but beat up "new" modem) - just not w/ the replacement.
Field tech agreed - nothing wrong w/ anything - except the modem. He didn't ask me to sign the order, when done.
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