12-27-2013 6:09 PM
Uverse VOIP line was installed yesterday to replace land line and using land line number. I can call out on the line, but incoming calls do not ring and callers-in hear endless unanswered rings. Any suggestions?
12-27-2013 6:37 PM
12-27-2013 6:38 PM
12-27-2013 6:58 PM
12-28-2013 3:45 AM - edited 12-28-2013 3:46 AM
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
They can get to the bottom of the issues and get them corrected if you already tried the suggestion from My Thoughts and it didn't work.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
12-29-2013 10:41 AM
We apologize about the difficulties you are having to port your number to U-verse. We have received your private message and look forward to restoring your telephone number on your U-verse account. Please check your private messages for further updates.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
12-29-2013 11:50 AM
I've been having a similar problem for a few months, off and on. People can call us, but the phone doesn't always ring. Eventually they can leave messages on our AT&T voice mail, not our answering machine. Our old phone would sometimes say "Line In Use" even though it was off, and its the only phone in the house. I thought maybe it was the phone that was problem (had some other issues too). However, we switched phones, and the problem still remains. What's weird is it does not happen all the time. I haven't figured out a pattern in why some calls come through and others don't.
I thought I read somewhere about rebooting the gateway. I'm not sure if that would help or not.
12-29-2013 12:17 PM
01-03-2014 7:16 AM
An AT&T technician showed up at my home this morning, as scheduled, and solved the problem. He called a number for Uverse voice service activation and activated the service. I now get incoming calls and can make outgoing calls.
Why didn't the original installer do this when he "completed the installation" over a week ago?. He was "new", but his manager, who should have known to do it, was with him when the installation was "completed", and he apparently didn't think to do it either.
Why do all the online troubleshooting suggestions not include this solution, or if they do, why did it not work when I tried it? Believe me, I tried them all.
Why did the original installer and his manager not give me their contact information so that I could call them and get them back to "finish the installation", and avoid having to wait for over a week, without incoming call service, to get another technician out to finish the job?
If the service was not "activated" until this morning, why was I able to use it to make outgoing calls?
i could go on with many more questions, but the bottom line for me is that I've just been through a very frustrating experience that does not give me a lot of confidence in AT&T's ability to efficiently diagnose and deal with simple service issues.
I hope that someone will read and use this information to improve how problems like this are addressed.
01-03-2014 8:09 AM
01-03-2014 10:01 AM
01-03-2014 10:13 AM
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