12-18-2013 12:02 PM
I've had Uverse Phone for a number of years without ever having a problem.
On 12/12/13, my phone just went dead. No dial tone at all.
I can hook up a simple corded phone to the gateway and get a dial tone now. But when I hook the phone lines back up the way they were, nothing.
I have a two-line phone in my home office. The other line is a business line (non-Uverse) and seems to be working just fine. I noticed, though, that on my two line phone, it is showing the Uverse line as "in Use" even though I've unplugged all of the other phones in my house.
What could the problem be?
12-18-2013 12:08 PM
It sounds like the line is either shorted because of bad, cabling, jacks, etc. You mention you unplugged all devices from that line. Do you by chance have a fax machine on that line that may have not gotten unplugged? Alarm system? Something along those lines?
Also, when you unplugged all devices from that line, did you unplug the cord from each jack at the wall or left the cord and unplugged it from the phone? Could be a bad cord if you did the latter.
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12-18-2013 12:15 PM
12-18-2013 12:34 PM
12-18-2013 12:37 PM
No fax machine. No alarm system. No other devices.
I unplugged the devices from the wall jack.
I had a cordless phone system attached to the jack in my kitchen. We recently threw those out and got a simple corded phone as the cordless handsets were giving us problems. But we plugged the new phone in and it worked fine. That was maybe three weeks, ago. The line down in my office (the only other jack we had anything plugged into) hasn't been fiddled with in years.
I took a look at both jacks by undoing the plates and making sure wires were connected. I'm not exactly sure what it is supposed to look like, but there was nothing loose on either of them. How do they work one day and go kaput the next?
12-18-2013 1:00 PM