07-01-2013 8:56 AM
We just signed up for Phone Internet (no Video) Uverse. The modem was a Pace 5031NV. The phone seemed to work. Within 24 hours, we lost audio for outgoing calls. The calls would go through, the person we called could hear us, but we couldn't hear them. We tested with several phones.
So we had another Pace 5031NV installed. We wanted the 802.11n speed. It worked fine with voice - at first. The next morning - the same symptoms appeared. No audio on our side. Internet seems fine.
Has anyone seen this? We're waiting for the repair again, and I suspect we won't get the Pace 5031NV this time.
07-01-2013 1:56 PM
Apparently they were able to fix this remotely by changing things at the server/central office side. Now it's working.
07-01-2013 3:41 PM
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