No Internet for a MONTH!!!!

Contributor

No Internet for a MONTH!!!!

How does this company have any customers!!!! I have been without Internet for a MONTH!!!! I have had a technician scheduled TWICE and no one has bothered to show up. The excuse is "we're sorry, there was a glitch in the system". Then I get a text message that says your service has been repaired. Are you kidding me!!! I will never recommend AT&T to anyone!!!!! If my internet is not fixed this week I will be more than happy to pay Hughes Net their ridiculous price for internet service just so I can cancel my service with this joke of a company!!!! I have never had this much trouble with ANY company I have done business with.
Message 1 of 6 (378 Views)

Re: No Internet for a MONTH!!!!

Since this is a technical issue that remains unresolved after reasonable attempts to go through TS, I recommend that you contact AT&T U-verse Care via Private Message.  This is a group of technical experts who can escalate the solution of your problem when TS is unsuccessful.  Include your contact information and the pertinent details of your problem, and then watch the little blue envelope at the upper right of your screen--they will usually reply within 1-2 business days.

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein
Message 2 of 6 (344 Views)

Re: No Internet for a MONTH!!!!

We're in the same boat. We sheduled services to be transfered but nothing has been done. It's been weeks now and we've contacted AT&T every day and they give us the same answers. They tell someone'a going to look into it, but they can't even give us a date when that'll happen. We live downtown Dallas lesa than a mile from their headauarters.

 

What else can we do to get these people to turn on our service? The is worse than living in a 3rd world country. They are by FAR the worst company for customer service. The absolute WORST!!!

Message 3 of 6 (314 Views)
ACE - Master

Re: No Internet for a MONTH!!!!

See all of your other posts.


aea_Dallas wrote:

We're in the same boat. We sheduled services to be transfered but nothing has been done. It's been weeks now and we've contacted AT&T every day and they give us the same answers. They tell someone'a going to look into it, but they can't even give us a date when that'll happen. We live downtown Dallas lesa than a mile from their headauarters.

 

What else can we do to get these people to turn on our service? The is worse than living in a 3rd world country. They are by FAR the worst company for customer service. The absolute WORST!!!




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Message 4 of 6 (309 Views)
Community Support

Re: No Internet for a MONTH!!!!

@SmithRx  and @aea_Dallas are you still having trouble? We can certainly try to help. We deeply apologize that you've had such a hard time.  Send us a private message here with your full name, account number, contact information and the best time you can be reached. One of our specialists will be in touch. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (234 Views)
Highlighted
Community Support

Re: No Internet for a MONTH!!!!

Hi SmithRx,

 

We have recieved your message and look forward to working with you to get this resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (199 Views)
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