10-26-2013 1:30 PM
I've had AT&T Uverse for two years now and have been happy with it.
This week, my 2WIRE 625 modem/wireless router just stopped working.
The POWER button flashes green, on/off, and the WIRELESS is a steady green.
But every other button - including ETHERNET and BROADBAND - are off.
No connections have been changed and no software has been downloaded recently.
Any troubleshooting suggestions would be appreciated.
10-26-2013 2:33 PM - edited 10-26-2013 2:34 PM
I would try unplugging it and doing a reset. See if it works. What type of router is it? We need a model number. Should be something like NVG510, 3800HGV, etc. That number would depend if you lease the equipment from AT&T monthly or if you had to originally buy it for your internet service.
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10-26-2013 2:41 PM
10-27-2013 2:44 PM
Resetting your gateway would be my recommendation as well. As my thoughtssuggested, it is possible you have an intermittent power source. If you have your gateway connected to a power strip, it is best to use a different power outlet. I have sent you a private message in case your Residential Gateway is defective and needs replacement.
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