01-05-2014 2:35 PM
I only have two phone jacks in my house, one in the kitchen and one in the family room. The problem is with the one in the kitchen. When I plug a phone into the jack, there is no dial tone. When I plug the phone directly into the phone spot in the back of the RG, there is a dial tone and everything is fine. So the problem is with the wiring to the phone jack in the kitchen. Here is my current setup:
The line from the NID on the outside of the house comes in through the basment. From there the green and white pair from the NID line is connected to the green and white pair from the line running to the jack located in the family room. The blue and white pair from the line in the family room is connected to the red and green wires on the line that runs into the alarm box for home monitoring. In the family room, the cord from the RG is plugged into the phone jack in the wall. The alarm is being monitored and works fine.
Orginally the tech hooked up the phone jack in the kitchen using the blue and white pair from that line and connecting it to the yellow and black wires on the line from the alarm box. With that, there was no dial tone.
Above is a picture of how things are hooked up currently.
The white line is the line from the NID. The blue line wrapped with the white line is the line running to the jack in the family room. The blue line on the right is the line running to the jack in the kitchen.
Any help would be much appreciated.
01-05-2014 4:02 PM
01-05-2014 5:04 PM
The yellow/black wires are coming from the alarm, not the wall jack.
The wall jack in the family room has two jacks, one being where the data line comes in from outside. The RG is plugged into that jack for the data cable.
So I am wondering if I just need to hook up the blue and white pair on the line running to the kitchen to a pair on the line running for the wall jack? Would this bring the dial tone over for the wall jack in the kitchen?
On the alarm side, when the tech from AT&T hooked up the alarm, he hooked the red and green wires from the alarm line to the blue and white pair on the line for the jack in the family room. Then hooked the yellow and black wires to the blue and white pair on the line running to the kitchen jack. But those were the only wires on the kitchen line hooked up so it seemed that there would be no dial tone with it hooked that way.
I hope this helps a bit.
01-05-2014 5:32 PM
01-05-2014 5:48 PM
That is how the tech hooked it up. On the wall jack in the kitchen, the blue and white pair is hooked to the red and green. The blue and white on the line at the other end was hooked to the yellow and black on the line running to the alarm. There was no dial tone when it was hooked this way.
And yes it is only red, green, yellow, and black coming from the alarm wire.
01-05-2014 6:00 PM
01-05-2014 6:24 PM
As you pointed out, the alarm may be the issue. And theres no way that I could just hook up the kitchen line to the line running from the family room directly correct? Use a pair from the line running from the family room jack and connect it with the blue and white wires from the line running to the kitchen?
I dont have a lineman phone so i can't see if theres a dial tone running from the black and yellow wires.
There are connectors on the green/red and blue/white wires for the alarm and family room lines.
I just don't want to pay the $99 service call for AT&T to come out and figure out whats going on.
01-05-2014 6:40 PM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!