07-10-2013 11:21 PM
I jsut go Uverse the other day and am having major account issues... SOmething is wrong with my email Member ID somehow...
- The iphone app will not let me stream or download. It says it is not active and I need toi logon with the master ID to do it... which I am already on and only h\HAVE one email Member ID
- the ipad app doesnt let me logon at all.. says something about a bad identifier. However I did make a sub account and it lets that logon.. but I cant again stream or download since it isnt active for whatever reason and it is just a sub account.
- I cant stream any of the starz stuff on uverseinline.com.or anything else but hulu
My Account manager on the TV doesnt work.., just spins around. ALso on the yahoo att page under uverse TV it says it can not get info.
I think somehow my Member ID is not god and causing issues however I was told there is no way to change or delete it.
If ANYONE from AT&T or not can help me fix the app issues and the on demand issues I will paypal you $50. I am very frustrated trying to get this fixed. Everything else is fine with UVerse exceot all this.
07-11-2013 7:17 AM
Keep the $50. Since I can not access your account, I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
Welcome! Don't be a stranger on the forums.
07-13-2013 5:09 AM - edited 07-13-2013 5:51 AM
Since I posted that message I have tried everything. New access ID creation. Talked to customer support several times. One said they'd call the next
Day and never did. Another kept me on phone for over n hour and seemed like he was actually going to fix issue vaster all that he
Said the tier 2 reset team was losing for the night!!!! I can't believe that nobody can fix this issue.
I travels lot and its crazy I'd can't access on demand programs and still get the market identifier error.
07-13-2013 6:11 AM
As dshascal has already suggested, click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This goes to the social media support group, These people take a problem and work it instead of losing interest as soon as the phone goes dead. To speed things up, provide your problem statement, your Billing Account Number and the best way and time to contact you in your initial PM.
07-17-2013 12:59 AM
07-17-2013 5:52 AM
MIke, I've heard they've been backed up, not sure why. I'll see if I can get you a response.
07-17-2013 6:59 AM
Hi Mike, I'm very sorry you haven't heard back from us. I am going to check if we have received the private message from you. I'll send you a private message back shortly with the results. Again, sorry for the delay and thank you for your patience.
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07-17-2013 8:08 AM
Hi. I just responded to your private message in regards to your concerns. Sorry for the delay. Thanks. CatherineW