12-11-2013 7:24 AM - edited 12-11-2013 7:27 AM
All the lights are flashing on my Uverse Modem. I believe it is deffective. However, tech support is sending someone to check my lines first. But a tech already checked my lines yesterday and said all were OK. How can I get them to replace modem NOW!
12-11-2013 7:48 AM
12-11-2013 11:31 AM
delta, if the tech that is coming to your home does not replace your RG come back here and click the hyperlink in my sig for AT&T Customer Care. They are an escalation team that is higher than regular Customer Service, and they can get this resolved for you. Send thema PM with your info and the issue and someone will be in touch with you. Watch the blue envelope at the top of the forum page for message notification, as they will reply to you via PM as well.
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