New SLOW Search, etc.

Mentor

New SLOW Search, etc.

Something's changed, over the last week or so. Searching for a program, even looking at Other Showtimes, has gotten MANY times slower. It also searches, and gives results for, stations I don't have or want, SD when I have only HD stations turned on, people's names, and more. Apparently someone has made this search more comprehensive, and FAR less usable. What used to take a second or two now takes 10 seconds or much more. And several times this evening, after waiting, it says "Search is Not Available". When it does find results, it adds additional steps. Something's changed, and it's not good.

 

For example, I want to search for the new North America series on Discovery. I enter "NORTH", which is a chore in itself, as the buttons don't respond correctly anymore, and it misses letters, etc. Now, I have a list of items, with separate listings for Cast, Move, On Demand, TV Series, etc.(never had them before). I click TV Series, and after 20 seonds (just counted them) it finally lists the dates and times. But it lists both channel 120 and 1120 times, even though I have 120 hidden. It's just awful. Well, maybe not awful, but far worse than it was.

 

I assume others are seeing this as well? Is there an option I can turn off or something? I want my old U-Verse back!

Message 1 of 32 (2,551 Views)
Mentor

Re: New SLOW Search, etc.

Oh, and with that search of North America? The search shows the shows starting at 8 PM on Sunday the 19th. So I set it up to record, and the series shows (correctly) it's on at 9 PM, not 8 PM. Yet the search still shows 8 PM. Something's screwed!

Message 2 of 32 (2,483 Views)
ACE - Expert

Re: New SLOW Search, etc.

[ Edited ]

When I did exactly what you did, it came up 9pm  (EDT) and only came up on 1120, I have 120 hidden too.

 

I tend to reboot my DVR every week or so and never seem to have many problems, of course all bets are off, after I get home after work around 2am-4am. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 32 (2,435 Views)
Mentor

Re: New SLOW Search, etc.

Thanks for your response. My main concern is that things have really changed (for me, at least). Used to be, when I did a Search, it quickly showed up only the channels I receive, and their times. As I'd "type" in the letters, it would refine the search. Now, hidden channels are shown, and NO times are shown; rather the type of show (Movie, TV Series, On Demand, Cast, etc.) are displayed for each. Only when I choose one of them, are any times shown, and then it includes channels I have hidden as well.

 

But mainly, it is just so darn SLOW. Is no one else having this occur?

Message 4 of 32 (2,420 Views)
Mentor

Re: New SLOW Search, etc.

Well, I tried to go through my normal weekly process of eliminating conflicts. I'd go to Scheduled shows, find a conflict, click on the show that won't record, and find other Showtimes to reschedule it (then cancel the original). And as usual, now, it won't work. After waiting 30 seconds or more for the other shows to come up, a message says that Search is not available. So I click Back, and, evenetually, that takes me to a Search screen (!). Another click Back takes me out of viewing recordings at all. Completely unusable.

 

So - I tried it online. For now, at least, this is a viable solution. While My Scheduled Shows took a while to come up, when it did, I could quickly scroll through my scheduled shows, find conflicts (with the ! symbol), click it to find Future Airings (INSTANTLY! ;-), add one of the future airings, then go back and cancel the conflicting one.

 

I still don't know what's with (my) recordings online. I KNOW the operation has changed, due to the new information (all unwanted by me), but as I'm not hearing that anyone else is having the problem, I've at least found a workaround on my PC. Guess I'll have to just do all my setup online.

Message 5 of 32 (2,369 Views)
Scholar

Re: New SLOW Search, etc.

You are not alone, I am having the same problems. 

Message 6 of 32 (2,357 Views)
ACE - Expert

Re: New SLOW Search, etc.


rraisley wrote:

Well, I tried to go through my normal weekly process of eliminating conflicts. I'd go to Scheduled shows, find a conflict, click on the show that won't record, and find other Showtimes to reschedule it (then cancel the original). And as usual, now, it won't work. After waiting 30 seconds or more for the other shows to come up, a message says that Search is not available. So I click Back, and, evenetually, that takes me to a Search screen (!). Another click Back takes me out of viewing recordings at all. Completely unusable.  I just go to the Guide under Add Recording, find that conflicted program, then just scroll forward to the usual repeat after midnite EDT and set it to record, then go back and delete the conflicted show.  I don't have to go thru the hidden channel future ones like on the Web remote and don't have to resume my laptop if it's off.

 

So - I tried it online. For now, at least, this is a viable solution. While My Scheduled Shows took a while to come up, when it did, I could quickly scroll through my scheduled shows, find conflicts (with the ! symbol), click it to find Future Airings (INSTANTLY! ;-), add one of the future airings, then go back and cancel the conflicting one.

 

I still don't know what's with (my) recordings online. I KNOW the operation has changed, due to the new information (all unwanted by me), but as I'm not hearing that anyone else is having the problem, I've at least found a workaround on my PC. Guess I'll have to just do all my setup online.


Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 32 (2,329 Views)
Mentor

Re: New SLOW Search, etc.


mibrnsurg wrote:

I just go to the Guide under Add Recording, find that conflicted program, then just scroll forward to the usual repeat after midnite EDT and set it to record, then go back and delete the conflicted show.  I don't have to go thru the hidden channel future ones like on the Web remote and don't have to resume my laptop if it's off.

I'm sure that works. But with so many channels, the easiest way for me to check on conflicts is to go through the Scheduled Programs. I scroll down until I find one that has a problem. I then choose it, or another program at the same time, select it and go to More Showtimes. This used to be quite quick. Now, I get (8 seconds) "Please wait. Loading" (10 more seconds) then "Search is temporarily unavailable. Please try again later", with the options of Search Home or Exit Search. I click the Back button, wait another 5 seconds or so, and guess what? It comes up to the Search screen, which is just said was unavailable. Of course, I'd have to enter everything manually now, and by now I've forgotten what program I'm even trying to search for, so I hit Back again, which USED to take me back to the program I was trying to find, from the Scheduled list, and it clears everything and I'm back at a blank screen.

 

As I said, a LOT has changed about the operation of these functions, at least on my system, and apparently on at least one other. So, many of you don't see this, and it works as it always did? Is that right?

Message 8 of 32 (2,304 Views)
ACE - Expert

Re: New SLOW Search, etc.

[ Edited ]

I get the conflicted programs in Scheduled Recordings on the TV, when I find one, just left arrow to Add Recording and use the Guide there. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 32 (2,294 Views)
Teacher

Re: New SLOW Search, etc.

I use the same method to clear conflicts -  more showtimes.  Or, at least I did.  For about a week I've just been getting a "search temporarily unavailable" error.  I've rebooted all equipment to no avial.  I'm okay with changing the way I navigate the UI, but getting to a screen that says "search temporarily unvailable" (for a week) screams half-baked  update.  The search is also twitchy and lists a ton of irrelevant crap as referenced above.

 

On the plus side, I kind of like the new On-demand design.  It's still a little clunky, but better than before.

 

The search thing needs to get fixed though.  Terrible release.

Message 10 of 32 (2,223 Views)
ACE - Expert

Re: New SLOW Search, etc.

verynate - copy/paste your post here -http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Thats what I just did.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 32 (2,221 Views)
Highlighted
Mentor

Re: New SLOW Search, etc.

verynate, that's EXACTLY what I'm talking about. Good to know other are seeing this too (okay, not good for you, but good for my sanity).

 

aviewer, are you suggesting he/we post these problems elsewhere? I used the link, but couldn't see where it would post.

Message 12 of 32 (2,202 Views)
ACE - Expert

Re: New SLOW Search, etc.

rraisley - Yes, That is a PM - Personal Message to att customer care to ask for fixing your problem. Closest thing there is to an e-mail complaint.

Enter the subject line and your problem.

We refer people there when they are not making progress on repair and billing problems. We need then to get ahead of fixing this repair problem.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 32 (2,186 Views)
Teacher

Re: New SLOW Search, etc.

Okay, I sent a PM. I guess I could call customer care too, but I'm curious to see if its a global problem before I do. Thanks for the tip.
Message 14 of 32 (2,179 Views)
ACE - Expert

Re: New SLOW Search, etc.

I received two e-mails on the broken search.The first said to set the on-demand to the list view. I reported back that it still failed.

the second e-mail said it has been referred to the developers.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 32 (2,123 Views)
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