Browsing speeds are slow over wifi, and speedtest results over wifi are giving anywhere from 6mbps-16mbps. Speedtest over ethernet giving anything from 26mbps - 40mbps. Any idea why this is occuring? I've had one tech come out so far. He only swapped the gateway and said he switched me to a different port saying that, that port is a 24mb port. So I really dont know exactly what that means.
Line 1 Line 2 Downstream Upstream Downstream Upstream
I'm not sure how long your NVG 589 has been collecting these stats, so I'm not sure whether that FEC number is high or not. If it's been up for an hour or less 590K is high. If a week, then 590K is not really an issue.
Your wireless speeds may be lower than your connected speeds due to protocol use (802.11g vs 802.11n or 802.11ac), router configuration (channel width, etc.), interference from other sources (other networks, cordless telephones, baby monitors, microwaves), not to mention travelling through walls.
The fluctuation of your wired speed could be:
Other Internet use of your connection at the same time as the speed test
IPTV HD stream watching or recording,
Issues with the speed test server
Issues along the path between the speed test server and AT&T
Issues within AT&T's network
Issues with your lines between your NVG 589 and the VRAD.
Issues with your NVG 589 or the VRAD
Suggest you try multiple servers (or different speed test sites) to get a clearer picture.
You can try using the Troubleshoot and Resolve tool at http://ufix.att.com to see if it sees anything wrong that it thinks needs fixing with your RG or the connection back to the VRAD.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
You must type a description before you click preview or reply.
Share this topic
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.