10-07-2013 8:36 PM - edited 10-07-2013 8:37 PM
We just moved to an apartment but had been having problems before. Basically what happens is if I start downloading a file on a phone or computer, the wireless tv reciever will drop and then the download will slow down dramatically. It fixes itself eventually, but it's kind of annoying.
I have another router that im thinking about setting up in the main router dns and not broadcasting SSID. This seems like a router issue. When I do speed tests I get the speed i'm expecting and everything looks fine on UV realtime. Thoughts?
10-09-2013 10:07 AM
I am so sorry to hear about your issues when downloading. Our routers implement a QOS control so the TVs should not be effected when downloading, so there may be an issue with the router, or with it handling a 3rd party device.
One thing you definitely want to make sure of is that all STBs and the WAP for the wireless STB is directly connected to the U-verse router. If you have anything else connected to those devices, you want to remove them, as it can cause issues (for example a computer connected Ethernet to the back of a STB).
Also, if you have anything sitting around the U-verse router that may cause interference, you want to try to move it away from it.
Regarding adding an additional router, that may be a good idea, especially if you are trying to use our router for an internal network. I have my U-verse setup with a 3rd party gigabit router to handle my internal network and wireless.
If you are still having issues, let us know and we would be glad to replace that U-verse router. Just send us a message by clicking here. Be sure to include your name, phone number, account number, and the best time to reach you.
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