01-09-2014 7:25 PM
I've lost the ability to stream Netflix in HD, let alone any good quality setting (240/320p on one device that tells me). Up until mid December I never saw this issue. This is consistent on multiple devices -
These devices are connecting directly to the RG over ethernet, over wifi, or through the ethernet on the back of the STB - no config works correctly. I had no issues for the last 2 years and have changed my speed multiple times with no impact to service. I'm currently on the MAX plan and it has been sufficient.
I've tried multiple suggestions on various devices, reset the RG, called tier 1 support, tried new DNS, etc.. no luck.
Anyone else experiencing this or have any ideas how to get this fixed?
01-10-2014 11:58 AM
Thanks, will something is definetly not working right. Tried Netflix on another connection, outside of my house but with one of my devices and it works.
Anyone know the best way to escalate to tier 2? I've tried Tier 1 and spent too much time turning things on and off.
01-10-2014 12:06 PM
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