08-18-2013 11:30 PM
I recently moved into a home a few months ago. The previous owner had Uverse, and I figured it was a great idea to continue the internet and TV service. My current set-up is the U-verse terminal block on the house. From the terminal block is a single run of ethernet cable to the U-verse modem. No coax is used in the home. My computer and 1 TV is hard-wired, and the other TV is wirelessly connected. The installer used the existing cable routed around the house instead of installing a new wire. For quite a while, the service ran great. However, within the past month or two, I've been having quite a few issues staying online. The solid green service light goes through a cycle of flashing red then flashing green until a connection can be established. Four or so tech calls later, I've had the modem replaced, I've been swapped to a different pair in the ethernet cable, I've been told the techs replaced the port down the street, and additional testing has been performed.
During my outages, I loose internet and U-verse TV service. There are recorded episodes on the DVR where the last 5 minutes of a show is missing.The internet outages are usually in the 10 seconds to 5 minutes range. It's enough to boot me from voice/chat/game servers.
Any suggestions are appreciated, as I would like to keep my U-verse service. I just want it to work...
08-19-2013 5:23 AM
Your stats are terrible. Go register at this site and post your issue: https://getsocial.att.com/welcome. The community managers will get your problem solved for you.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
08-19-2013 5:50 AM
08-19-2013 6:26 AM
Thanks for the responses.
I'll head over and repost to the community managers.
The feed to the house is buried. I haven't watered the lawn since I've moved into the neighborhood.
The modem is connected to a UPS (belkin). We haven't had any issues with power outages.
08-19-2013 7:00 AM
I have notified one of the community managers to be expecting your post.
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