12-07-2013 5:33 PM
Recently, due to AT&T upgrade, my old equipment, (Motorola modem & E1000 router) began to underperform.
My connection is 18Mbps. I was getting 16 down and .8-.9 up. After the change I was getting 8-10 down and .8-.9 up. So actually, only my downstream was affected. AT&T sent out a technician (very polite, very professional) and changed my equipment for free. He gave me the NVG510. Everything fine with downstream. I am back to 16Mbps.
The problem is the upstream. Now I am only getting .2 - .3 Mbps. This is true whether I am wired or wireless.
Has anybody had this issue? Any solutions for this issue?
Thank you in advance for any and all answers.
12-07-2013 5:42 PM
12-07-2013 5:46 PM
12-07-2013 5:49 PM - last edited on 12-07-2013 8:24 PM by Phil-101
|Downstream Sync Rate (kbps)||17304|
|Upstream Sync Rate (kbps)||1020|
|Broadband IPv4 Address|
|Gateway IPv4 Address|
|Primary DNS Name||dnsr1.sbcglobal.net|
|Secondary DNS Name||dnsr2.sbcglobal.net|
[edited for privacy]
12-07-2013 5:50 PM
|SN Margin (dB)||14.8||10.6|
|Line Attenuation (dB)||23.5||16.1|
|Loss of Signal||0||0|
|Loss of Frame||0||0|
12-07-2013 6:47 PM
12-07-2013 6:53 PM
As an FYI, the technician also corrected my wiring and installed a new phone jack, and gave me a new filter, even though my old one was probably good. As you can see from my previous post, using my E1000 as my router solved my upstream issue. I will keep tabs on the errors though.
Thank you for your time regarding this issue.
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