NVG510 Randomly Loses Authentication

Tutor

NVG510 Randomly Loses Authentication

Every once in a while, my internet goes down. When I look at my routers config page at http://192.168.1.254, And go to "Diagnostics", I notice that the "Authentication" is the item that is failing. If I reboot the router, it will start working again after about 10 minutes. 

 

Any fix for this issue, besides just rebooting the router?

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Contributor

Re: NVG510 Randomly Loses Authentication

Have you called tech support yet? If so what was there response?

Message 2 of 6 (544 Views)
Tutor

Re: NVG510 Randomly Loses Authentication

I have. A couple of times. Their response is "Let me run some tests on your line... {minutes pass} Everything looks good."
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Employee

Re: NVG510 Randomly Loses Authentication


bartlewis wrote:
I have. A couple of times. Their response is "Let me run some tests on your line... {minutes pass} Everything looks good."

 

When you notice issues, what lights are on and what colors are they?  I suspect the service light is red with a green broadband which could be a modem or port issue.  Usually though its the modem.

 

 

 

 

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Tutor

Re: NVG510 Randomly Loses Authentication

I will check on the lights next time it happens, and report back. If the light is red, does that mean the modem is bad?
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Contributor

Re: NVG510 Randomly Loses Authentication

There are tons of google hits if you search for the NVG510 and reboot or hang or crash.  It would look like ATT could get a firmware fix for the things.

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