Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Oct 18, 2013
9:09:09 AM
View profile
NEW ATT UVERSE CUSTOMER - NOT HAPPY

So can anyone tell me what does it take or where i find the information for the UVERSE Executive customer service complaint phone number or email??? PLEASE

 

So can anyone tell me what does it take or where i find the information for the UVERSE Executive customer service complaint phone number or email??? PLEASE

 

NEW ATT UVERSE CUSTOMER - NOT HAPPY

883 views
6 replies
(0) Me too
(0) Me too
Reply
View all replies
(6)
0
(0)
  • Rate this reply
View profile
Oct 18, 2013 9:20:30 AM
0
(0)
Community Support

Hi nganphan048,

 

I am so sorry about the issues you are having with your new U-verse services, but I would be glad to help. We may be able to help you within this community, and will do everything we can to assist.

 

If it is a more personal account matter though, you can send a message to our ATTCustomerCare team by clicking here. Be sure to include a detailed message, your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi nganphan048,

 

I am so sorry about the issues you are having with your new U-verse services, but I would be glad to help. We may be able to help you within this community, and will do everything we can to assist.

 

If it is a more personal account matter though, you can send a message to our ATTCustomerCare team by clicking here. Be sure to include a detailed message, your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

2 of 7 (878 Views)
0
(0)
  • Rate this reply
View profile
Oct 18, 2013 9:28:25 AM
0
(0)
Expert

If you would like to contact the AT&T CEO or other members of the Board of Directors, click the "AT&T Links" tab in my signature below, then click on the "AT&T Corporate Governance" link.

On that page is a "Contact Us" section, and there is a link that says "How to Contact AT&T's Board of Directors". It contains a mailing address.

While some people have gotten good results using this method, there is no guarantee that your mail will be acted upon.

 

 

If you would like to contact the AT&T CEO or other members of the Board of Directors, click the "AT&T Links" tab in my signature below, then click on the "AT&T Corporate Governance" link.

On that page is a "Contact Us" section, and there is a link that says "How to Contact AT&T's Board of Directors". It contains a mailing address.

While some people have gotten good results using this method, there is no guarantee that your mail will be acted upon.

 

 

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

3 of 7 (870 Views)
0
(0)
  • Rate this reply
View profile
Oct 18, 2013 10:53:55 AM
0
(0)
Contributor

Thank you, i will give that a try. I'd rather talk to someone in the corporate office still though. I am not sure why ATT does not have such office for their customer.

Thank you, i will give that a try. I'd rather talk to someone in the corporate office still though. I am not sure why ATT does not have such office for their customer.

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

4 of 7 (849 Views)
0
(0)
  • Rate this reply
View profile
Oct 19, 2013 8:36:13 AM
0
(0)
Contributor

Hi David,

 

I had sent a message to you with all the emails i've got from ATT. Have you got a chance to review?

Hi David,

 

I had sent a message to you with all the emails i've got from ATT. Have you got a chance to review?

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

5 of 7 (819 Views)
0
(0)
  • Rate this reply
View profile
Oct 21, 2013 8:10:17 AM
0
(0)
Community Support

Hi nganphan048,

 

Sorry for the late response. I actually am not fully involved with the ATTCustomerCare team, but if you have not received a response, please send it directly to my team, and I will be sure it gets escalated to the appropriate people. You can send us a message by clicking here.


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi nganphan048,

 

Sorry for the late response. I actually am not fully involved with the ATTCustomerCare team, but if you have not received a response, please send it directly to my team, and I will be sure it gets escalated to the appropriate people. You can send us a message by clicking here.


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

6 of 7 (782 Views)
0
(0)
  • Rate this reply
View profile
Oct 21, 2013 9:45:38 AM
0
(0)
Community Support

Hi nganphan048,

 

We received your private message, and one of our managers will be reaching out to you soon.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi nganphan048,

 

We received your private message, and one of our managers will be reaching out to you soon.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: NEW ATT UVERSE CUSTOMER - NOT HAPPY

7 of 7 (770 Views)
Share this post
Share this post