10-18-2013 9:20 AM
I am so sorry about the issues you are having with your new U-verse services, but I would be glad to help. We may be able to help you within this community, and will do everything we can to assist.
If it is a more personal account matter though, you can send a message to our ATTCustomerCare team by clicking here. Be sure to include a detailed message, your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
10-18-2013 9:28 AM
If you would like to contact the AT&T CEO or other members of the Board of Directors, click the "AT&T Links" tab in my signature below, then click on the "AT&T Corporate Governance" link.
On that page is a "Contact Us" section, and there is a link that says "How to Contact AT&T's Board of Directors". It contains a mailing address.
While some people have gotten good results using this method, there is no guarantee that your mail will be acted upon.
10-18-2013 10:53 AM
Thank you, i will give that a try. I'd rather talk to someone in the corporate office still though. I am not sure why ATT does not have such office for their customer.
10-19-2013 8:36 AM
I had sent a message to you with all the emails i've got from ATT. Have you got a chance to review?
10-21-2013 8:10 AM
Sorry for the late response. I actually am not fully involved with the ATTCustomerCare team, but if you have not received a response, please send it directly to my team, and I will be sure it gets escalated to the appropriate people. You can send us a message by clicking here.
10-21-2013 9:45 AM
We received your private message, and one of our managers will be reaching out to you soon.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.