02-18-2014 8:36 AM
I continue to be unable to watch the NBA on my iPad although I have purchased NBA League Pass from AT&T. I purchased the full TV version that includes iPad access!
I have been on multiple calls with AT&T tech support and have invested over 3 hours of my time working on resolution with them. I feel I am wasting my time, as it doesn't seem that AT&T tech support even understands how the NBA grants access, even though it is on the AT&T site and I am following those instructions with an AT&T representative.
I have included a screenshot from the NBA stating that AT&T is stating that I have not purchased the package. I am using the same login ID and PW used to view my bill on AT&T the website.
This has been going on for over a month without resolution. AT&T tech support states that they don't know why it doesn't work since they have proof I purchased the package.
AT&T has "exhausted our ability to trouble-shoot this problem. Please contact the NBA." Are you kidding?
In reality, AT&T is the total vendor and should resolve the problem whether it is on the AT&T side or the NBA side - I have no access to the NBA.
02-18-2014 8:50 AM - edited 02-18-2014 8:52 AM
I cannot see the picture you've posted.
I assume that you already visited this page (http://www.nba.com/leaguepass/activate/) to activate the broadband feature.
Since this is an account specific issue, I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
02-18-2014 3:47 PM
03-07-2014 11:09 AM
There's a link on this page:
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.