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NBA League Pass Billing

Scholar

NBA League Pass Billing

This year I did not want to subscribe to nba league pass this year called att in aug or sept, to make sure I would not get billed this year,customer rep says no problem nba league pass will not renew on your account this year. Now I received my bill a couple of days ago and low and behold I am charged $189 for NBA league pass.Anybody else have this problem and  why could not the rep cancel my auto renew after I gave them plenty of notice?

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Message 1 of 6
Community Manager

Re: NBA League Pass Billing

Hi bill4002,

 

I apologize your subscription wasn't canceled per your request. We have a team of great U-verse specialists and we'll be happy to help you with that. Please send us a private message by clicking here with your name, phone number and the best time you can be reached. A member of our team will contact you within 2 business days to help with that subscription.

 

Thanks,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Scholar

Re: NBA League Pass Billing

Thank you, I called uverse billing this morning and hopefully got it straightned out.

Message 3 of 6
Community Manager

Re: NBA League Pass Billing

Great, thanks for the update. Please let us know if you ever need anything in the future.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Employee

Re: NBA League Pass Billing

Hello bill4002,

I'm sorry you are still having trouble unsubscribing from NBA League Pass after speaking with our billing department. We have received your private message and look forward to ensuring this gets resolved. I will continue to update you via private message.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: NBA League Pass Billing

I've been trying for the past eight months to get NBA pass off my bill!! $200 I never renewed it, and it states clearly that it will not renew itself. have not been able to catch up with my bill because of this error. keep getting promised they will take it off but nothing ever happens! just get no help and get the
run around..late charges for the past eight months. Going to cancel at&t plus my internet is always going off and out on. TVs always giving me problems turning off I have to reboot and service is down
ridiculous service. Have to report Better Business Bureau
Message 6 of 6
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