My uverse Internet isn't what it once was. Any suggestions

Contributor

My uverse Internet isn't what it once was. Any suggestions

I've had this Internet for a year and a half now. During the first year it was running pretty good but the last 6 months its been horrible. I use it mainly for streaming video(Netflix) and online gaming. Netflix loading times is almost unbearable and online gaming forget about it. I'm so confused because like I said it once ran great. It's gotten so bad it has trouble even playing small YouTube videos. I've been told I need to buy a better router/modem but I don't want to waste $100+ if that will only make a marginal difference. I'm not doing anything different than I have in the past but yet I get poorer performance. For casual net browsing it does the job but I should be able to do a lot more than that. I've called CS several times to get help but all I get back is that it looks good from their end. I've lost connection more times in the last month than I have in the 15 months prior combined.
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Employee

Re: My uverse Internet isn't what it once was. Any suggestions

More info needed please

Current RG? Internet package subscribed to? Time of day? Weather related raining when loss connection?

If 3600 can you download uvrealtime and post screen shots
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: My uverse Internet isn't what it once was. Any suggestions

My uverse is the 12mbps which I believe is called the Max package. It's the best they offer in my area. It runs off a black Motorola tower style router. Time of day and or weather doesn't matter it runs poorly. This Motorola is the 3rd router I have had. The first one I had was the wrong one installed by the initial install techs which was later swapped out for the black Motorola then that one went bad and I had another one installed which is the one I have now. My current setup ran fine for about a yr and just suddenly about 4 months ago it stopped running properly. I've done speed test and techs have come out and done the same and all looks fine but it doesn't run like it was. It's so bad I can't even run multiple devices anymore,
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ACE - Master

Re: My uverse Internet isn't what it once was. Any suggestions

One question:  Are you connected to your Motorola by cable or Wi-Fi?   If you're using Wi-Fi...have you tried substituting an Ethernet cable and then run a speed test from a service like SpeedTest.net?   Is there a difference in speed between the two?

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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