12-06-2013 6:09 PM
The fax of my hp 3 in 1 Printer, Fax, and scanner is not playing nice with Uverse Voice. The fax service does not work. I understand there is a splitter I can purchase that will plug into the back of the Modem/Router that will split the signal and let my fax think it is plugged directly into the wall socket. Which is what it needs to think. But I don't know where to buy the spliter.....I was disconnected from AT&T Technical Support as we were discussing this solution and I was unwilling to go back into the phone tree again.
12-06-2013 7:22 PM
12-06-2013 7:41 PM
Thanks for your response.
Since posting my original question I have learned that I need a splitter that will snap into the "lines 1 and 2" socket on the back of the Pace Gateway. Then I plug my fax phone line into that splitter and the Uverse Voice cable into that splitter. And then the fax should work. This splitter is to be a "phone line splitter". When I use that phrase to search on the internet I can't tell if the splitters I see are the spitter that I need. Is there a more specific description so I can be sure I am getting what I need. I don't want a splitter that goes into the wall socket - it must go in the modem/router. And am I asking for trouble splitting the phone line? Will it demish my VOIP quality?
12-06-2013 8:04 PM
12-06-2013 8:11 PM
12-07-2013 1:02 PM
And AT&T Tech Support could not tell me that? I asked for a specific description because I knew there weere different kinds of splitters. Their answer was a "phone line splitter"!
12-07-2013 2:21 PM
12-07-2013 2:38 PM
12-07-2013 3:09 PM
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