01-16-2013 10:29 AM
Have you tried restarting it? Sometimes they just need to be reset.
09-10-2013 7:56 AM
I am also having a problem setting up Roku 3. In setup it verifies and hooks up to my internet OK but then a 011 message comes on saying that Roku cannnot connect. Is there a firewall problem or security settings that need to be changed or what. Nothing is obvious when I connect to the router settings. Help!
09-11-2013 9:24 AM
We received your private message and one of our managers will be reaching out to you shortly to look into this.
12-03-2013 8:19 AM
I am experiencing issues connecting multiple devices to my Motorola NVG510 Router. I have an XBOX 360, 2 PCS, a Kindle Fire and a Roku. These aren't always connected at the same time but usually 2 or 3 are.
I have had trouble since day 1 with my 360 as it will not automatically connect to the internet. After it tells me it fails I can go in and test the connection which shows everything to be connected and then I can go back and sign in. This is quite annoying but at least it works.
The Roku will not connect unless I reset my router. I run the network test on it and it passes the connection to the wireless network but fails the connection to the local netowork with error code 014.
I am not a computer guru by any means but I am smart enough with them to have set static IP's on 2 of my devices and opened the ports so I can have an open NAT on my 360 (which consequently only works about 1/2 the time) so needless to say this is quite frustrating as I NEVER had this problem with my old ISP and I'm starting to regret making the switch.
Any help would be much appreciated.
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