08-23-2013 10:22 PM
08-24-2013 4:55 AM
08-24-2013 5:13 AM
If you have a red light that means your service is down. I would try resetting your AT&T router/modem to see if it will sync back up. Normally a power outage will not cause any cabling issues, inside or out, so as aviewer said your modem could have gotten fried.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
08-24-2013 7:19 AM
Yeah, sounds to me like the RG is either failing diagnostics or has utterly lost the AT&T firmware. Either way it appears to be in some sort of diagnostic mode.
Either way, it's time to talk to those lovely folks in Tech Support.
09-22-2013 2:08 PM
I have nearly the exact same experience. The only difference is that I dont recall any power outage. My ssid is same as yours and my diagnostic page has changed, just like yours. After calling ATT I was also told a tech would come out in 7 days. How many users are out there with this problem? What do we all have in common? I live in Santa Cruz, Ca. I only subscride to internet, no phone or any other services provided by ATT. I was required to switch to Uverse, didnt want to.The phone tech spoke as though he had never heard of this issue, but now Im wondering. Wjy do we both have the exact same ssid?.
By now a tech must have come out ro help with your issue... what was the diagnosis?
09-22-2013 3:06 PM
The tech said that the router lost all of at&t's firmware and thats why it wouldn't connect to the line, he simply gave me a new router free of charge and the problem was solved.Tech was at my house for about 10 minutes before internet was fully functional
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!