Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Jul 10, 2013
4:50:06 PM
Making it hard for customers to contact you is bad... mkay

I called your phone for the 3rd time now after getting off work and either your hours are wrong, or your phone system is messed up.

 

On your website it states open Mon-Friday 8a-7p LOCAL TIME this is either not the case or you need to specify what timezone that applies too.

 

Then i go to email you, only to not find and email address, and now you have wasted a total of 30min of my time with still no satisfaction.  I plan to cancel my TV service and look for a different internet option immediatly.

 

NOT TO MENTION this little invasion of privacy:

http://techcrunch.com/2013/07/05/att-considers-selling-your-browsing-history-location-and-more-to-ad...

 

I called your phone for the 3rd time now after getting off work and either your hours are wrong, or your phone system is messed up.

 

On your website it states open Mon-Friday 8a-7p LOCAL TIME this is either not the case or you need to specify what timezone that applies too.

 

Then i go to email you, only to not find and email address, and now you have wasted a total of 30min of my time with still no satisfaction.  I plan to cancel my TV service and look for a different internet option immediatly.

 

NOT TO MENTION this little invasion of privacy:

http://techcrunch.com/2013/07/05/att-considers-selling-your-browsing-history-location-and-more-to-advertisers-heres-how-to-opt-out/

 

Making it hard for customers to contact you is bad... mkay

219 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Jul 10, 2013 5:14:36 PM
0
(0)
Expert

You can opt out of this data collection by going to the following link, logging in, and checking the Opt-Out box:

 

http://att.com/cmpchoice

 

 

You can opt out of this data collection by going to the following link, logging in, and checking the Opt-Out box:

 

http://att.com/cmpchoice

 

 

Re: Making it hard for customers to contact you is bad... mkay

2 of 4 (211 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Jul 10, 2013 5:28:09 PM
0
(0)
Tutor

yeah, there is a link to it in the article...

yeah, there is a link to it in the article...

Re: Making it hard for customers to contact you is bad... mkay

3 of 4 (203 Views)
0
(0)
  • Rate this reply
View profile
Jul 10, 2013 6:01:46 PM
0
(0)
Expert

PissedOffInFL wrote:

yeah, there is a link to it in the article...


 

Yes, I wanted to repost it here so that we have it as a reference.  I'm sure others will want to be able to opt out.

 

 

If you still cannot get ahold of anyone, I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.

To check for their reply, click the little blue envelope. List Private Messages

 


PissedOffInFL wrote:

yeah, there is a link to it in the article...


 

Yes, I wanted to repost it here so that we have it as a reference.  I'm sure others will want to be able to opt out.

 

 

If you still cannot get ahold of anyone, I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.

To check for their reply, click the little blue envelope. List Private Messages

 

Re: Making it hard for customers to contact you is bad... mkay

4 of 4 (180 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post