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Posted Nov 15, 2013
4:38:07 PM
MY BILL DECEITFUL OF YOU SHAME ON YOU

I have a bill that shows $140 and i have a contract and i've spoken to one of your customer services and was assured that for the next 2 years i would be paying $103; now GIVE ME AN EXPLANATION AS TO WHY MY BILL IS SO HIGH.  

 

I CAN promise you that i am very angry; I am about to contact my attorney and make sure i have a LEGAL BINDING CONTRACT WITH YOU AT&T and you have LIED; I will be cancelling everyething because you have been nothing but problems.  

first, installation; then billing; then cable burying as you have lazy people. now you are charging me more than what was on the bill and contract.  

 

Fix it or I will be cancelling and i will be putting it on the San Antonio Express News as i have so much notes and documentation. 

 

SUCH A SHAME THAT YOU HAVE LIED; When i signed up i was also told Hallmark was available; that was a lie from that stupid girl now i can live with out that channel but i will not allow you AT&T to make a full and STEAL from me by Lying.  

 

I expect a response and correction on my bill.  I have two sick parents and this was my only enjoyment and now i can not afford you. 

 

SHAME ON ALL OF YOU FOR STEALING FROM THE CUSTOMERS THAT BELIEVED IN YOU

 

Annette Vallejo

I have a bill that shows $140 and i have a contract and i've spoken to one of your customer services and was assured that for the next 2 years i would be paying $103; now GIVE ME AN EXPLANATION AS TO WHY MY BILL IS SO HIGH.  

 

I CAN promise you that i am very angry; I am about to contact my attorney and make sure i have a LEGAL BINDING CONTRACT WITH YOU AT&T and you have LIED; I will be cancelling everyething because you have been nothing but problems.  

first, installation; then billing; then cable burying as you have lazy people. now you are charging me more than what was on the bill and contract.  

 

Fix it or I will be cancelling and i will be putting it on the San Antonio Express News as i have so much notes and documentation. 

 

SUCH A SHAME THAT YOU HAVE LIED; When i signed up i was also told Hallmark was available; that was a lie from that stupid girl now i can live with out that channel but i will not allow you AT&T to make a full and STEAL from me by Lying.  

 

I expect a response and correction on my bill.  I have two sick parents and this was my only enjoyment and now i can not afford you. 

 

SHAME ON ALL OF YOU FOR STEALING FROM THE CUSTOMERS THAT BELIEVED IN YOU

 

Annette Vallejo

MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 15, 2013 4:44:11 PM
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ACE - Master

 Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

 Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 16, 2013 8:25:51 AM
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ACE - Master

If this is your first bill it will be prorated for any part of the billing cycle before your first full billing cycle.  Also the 103 is before the taxes and fees.  Take the advice given by BeeBee and send a PM to customer care before making all these wild accusations.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

If this is your first bill it will be prorated for any part of the billing cycle before your first full billing cycle.  Also the 103 is before the taxes and fees.  Take the advice given by BeeBee and send a PM to customer care before making all these wild accusations.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 18, 2013 7:25:08 AM
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Community Manager

Hello vallejo2,

 

We received your private message and one of our specialist will be contacting you shortly to help!

 

Thank you for your patience,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello vallejo2,

 

We received your private message and one of our specialist will be contacting you shortly to help!

 

Thank you for your patience,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 21, 2013 11:03:01 AM
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I have experienced the same deceit. I was told my bill was going to be signifiantly lower if I changed from the regular AT&T service to U verse. It was all a lie!! I have been a customer for 40 yrs and now getting the run around. I paid a bill Nov 11 and then was sent an additional bill on Nov 18th mind you I had paid a bill also on Oct 20th. I recieved my u verse on Oct 23rd, they said it was in the middle of a cycle so I had to pay that bill and now I still have to pay the 65.00 dollars, I was on autopay so they deducted the money from my account. I have 2 landlines and now they are saying each one plus internet will be billed separately at 54.00 dollars for the first line and 54.00 dollars for the 2nd line and uverse. I have never heard of such crap. I was already paying 117.00 dollars and when they contacted me about switching my bill,I was supposedly going pay 65.00 a month.I am a senior citizen and retired, I was totally shocked when I recieved the additonal bill. I have been getting the run around and on the phone for at least 3 hrs talking to a host of reps all with different outcomes, it is rediculous. I will never believe anything these liars sa or will I ever recommend them to anyone. Its a crying shame how they treat old people and loyal customers!!! 

I have experienced the same deceit. I was told my bill was going to be signifiantly lower if I changed from the regular AT&T service to U verse. It was all a lie!! I have been a customer for 40 yrs and now getting the run around. I paid a bill Nov 11 and then was sent an additional bill on Nov 18th mind you I had paid a bill also on Oct 20th. I recieved my u verse on Oct 23rd, they said it was in the middle of a cycle so I had to pay that bill and now I still have to pay the 65.00 dollars, I was on autopay so they deducted the money from my account. I have 2 landlines and now they are saying each one plus internet will be billed separately at 54.00 dollars for the first line and 54.00 dollars for the 2nd line and uverse. I have never heard of such crap. I was already paying 117.00 dollars and when they contacted me about switching my bill,I was supposedly going pay 65.00 a month.I am a senior citizen and retired, I was totally shocked when I recieved the additonal bill. I have been getting the run around and on the phone for at least 3 hrs talking to a host of reps all with different outcomes, it is rediculous. I will never believe anything these liars sa or will I ever recommend them to anyone. Its a crying shame how they treat old people and loyal customers!!! 

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 21, 2013 11:13:43 AM
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ACE - Guru

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

.

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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Nov 26, 2013 5:04:53 PM
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Employee

 

vallejo2 wrote:

I have a bill that shows $140 and i have a contract and i've spoken to one of your customer services and was assured that for the next 2 years i would be paying $103; now GIVE ME AN EXPLANATION AS TO WHY MY BILL IS SO HIGH.  

 

I CAN promise you that i am very angry; I am about to contact my attorney and make sure i have a LEGAL BINDING CONTRACT WITH YOU AT&T and you have LIED; I will be cancelling everyething because you have been nothing but problems.  

first, installation; then billing; then cable burying as you have lazy people. now you are charging me more than what was on the bill and contract.  

 

Fix it or I will be cancelling and i will be putting it on the San Antonio Express News as i have so much notes and documentation. 

 

SUCH A SHAME THAT YOU HAVE LIED; When i signed up i was also told Hallmark was available; that was a lie from that stupid girl now i can live with out that channel but i will not allow you AT&T to make a full and STEAL from me by Lying.  

 

I expect a response and correction on my bill.  I have two sick parents and this was my only enjoyment and now i can not afford you. 

 

SHAME ON ALL OF YOU FOR STEALING FROM THE CUSTOMERS THAT BELIEVED IN YOU

 

Annette Vallejo

 

As it was explained earlier some that could be due to prorated charges, also, depending on when you signed up for service, there may have been a $29 installation charge included. This should have been disclosed to you, so if it wasn't, I apologize.

 


 

 

vallejo2 wrote:

I have a bill that shows $140 and i have a contract and i've spoken to one of your customer services and was assured that for the next 2 years i would be paying $103; now GIVE ME AN EXPLANATION AS TO WHY MY BILL IS SO HIGH.  

 

I CAN promise you that i am very angry; I am about to contact my attorney and make sure i have a LEGAL BINDING CONTRACT WITH YOU AT&T and you have LIED; I will be cancelling everyething because you have been nothing but problems.  

first, installation; then billing; then cable burying as you have lazy people. now you are charging me more than what was on the bill and contract.  

 

Fix it or I will be cancelling and i will be putting it on the San Antonio Express News as i have so much notes and documentation. 

 

SUCH A SHAME THAT YOU HAVE LIED; When i signed up i was also told Hallmark was available; that was a lie from that stupid girl now i can live with out that channel but i will not allow you AT&T to make a full and STEAL from me by Lying.  

 

I expect a response and correction on my bill.  I have two sick parents and this was my only enjoyment and now i can not afford you. 

 

SHAME ON ALL OF YOU FOR STEALING FROM THE CUSTOMERS THAT BELIEVED IN YOU

 

Annette Vallejo

 

As it was explained earlier some that could be due to prorated charges, also, depending on when you signed up for service, there may have been a $29 installation charge included. This should have been disclosed to you, so if it wasn't, I apologize.

 


 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: MY BILL DECEITFUL OF YOU SHAME ON YOU

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