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Posted May 14, 2013
9:17:25 PM
Loosing Internet Connection......Again

I've been having the same issues with loosing my internet connection...again. They ran a test on my lines and found a problem there. A technician came out about 2 weeks ago and repair some lines but now it's doing it again. Not as bad though. By any chance does the ATT Uverse do any updates on lines at night? The lights are flashing green and sometimes the broadband turns a solid red. It will last for about 2 minutes, then turns a solid green. I notice when this happens is when my grandson gets on his iphone for any reason. The broadband light is red now, hopefully I can post this. This is very annoying but I know it will be fixed. Thanks for your help.

I've been having the same issues with loosing my internet connection...again. They ran a test on my lines and found a problem there. A technician came out about 2 weeks ago and repair some lines but now it's doing it again. Not as bad though. By any chance does the ATT Uverse do any updates on lines at night? The lights are flashing green and sometimes the broadband turns a solid red. It will last for about 2 minutes, then turns a solid green. I notice when this happens is when my grandson gets on his iphone for any reason. The broadband light is red now, hopefully I can post this. This is very annoying but I know it will be fixed. Thanks for your help.

HTC Inspire 4g

Loosing Internet Connection......Again

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May 15, 2013 5:24:04 PM
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Edited by SomeJoe7777 on May 15, 2013 at 5:24:22 PM

Please download UV Realtime, install it, and post screenshots of the IP/Profile tab, Bitloading tab, and Error Table tab.

To post screenshots here in the forum, use the Insert/Edit Image button (looks like a tree icon).

 

 

Please download UV Realtime, install it, and post screenshots of the IP/Profile tab, Bitloading tab, and Error Table tab.

To post screenshots here in the forum, use the Insert/Edit Image button (looks like a tree icon).

 

 

Re: Loosing Internet Connection......Again

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Oct 6, 2013 12:22:44 PM
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I've had connection issues since it was installed Nov 2012. Modems replaced, wiring replace, major phone line at pole repaired. Still looses connection Techs come out, works when they leave then it looses connection again. Different model modem installed but still have intermittent issues. I don't understand this.
I've had connection issues since it was installed Nov 2012. Modems replaced, wiring replace, major phone line at pole repaired. Still looses connection Techs come out, works when they leave then it looses connection again. Different model modem installed but still have intermittent issues. I don't understand this.

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Oct 6, 2013 6:54:08 PM
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Hello, welcome...would you be kind enough to follow somejoe7777 post above yours. Install uvrealtime and post screenshots would allow for a more positive reply. Thank you.
Hello, welcome...would you be kind enough to follow somejoe7777 post above yours. Install uvrealtime and post screenshots would allow for a more positive reply. Thank you.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 6, 2013 7:36:30 PM
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What will thus show that att doesn't see? They say nothing wrong that they can see. It's intermittent, sometimes I just loose my connection. Today i got reconnected by tech spt. Hour later loose it again. So another call, nothing wrong, then without doing anything I get connected. Been ongoing for almost a yr. Techs been out many times, rechecked everything, modems been replaced too.
Thanks,
Tom


Sent from my Verizon Wireless 4G LTE Smartphone
What will thus show that att doesn't see? They say nothing wrong that they can see. It's intermittent, sometimes I just loose my connection. Today i got reconnected by tech spt. Hour later loose it again. So another call, nothing wrong, then without doing anything I get connected. Been ongoing for almost a yr. Techs been out many times, rechecked everything, modems been replaced too.
Thanks,
Tom


Sent from my Verizon Wireless 4G LTE Smartphone

Re: Loosing Internet Connection......Again

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Oct 6, 2013 7:54:09 PM
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Edited by my thoughts on Oct 6, 2013 at 7:59:09 PM

Without info provided by uvrealime cannot offer any advice other than continuing tech dispatchs...perhaps something might show to assist in pointing to issue...
Questions
Type of RG? Time of day related?, weather related? Dwelling, single family home, aparment, condo? How connected, coax, quad phone, cat3, cat5?
Jack replaced? Power supply replaced? How is power supplied, direct to wall or by outlet strip? Any wiring near florescent or CFL light? Microwave, 2.4 ghz phone, wireless headsets, etc. Port been swapped? Ham radio?, only in evening?, only in daytime?, anytime? Ac outlet circuit? Grounded? RG on same circuit as refrigerator, freezer, anything with motor such as treadmill? When something (lights, fan, microwave) turned on?

Bottom line if working when tech is there and drops sometimes after, what is changing to induce suspected errors,turning on computer monitor, or tower pc, stereo system, etc. If living in shared building maybe something outside your unit but happening in building

Suspect if techs have not found issue with equipment or outside plant, issue is environmentally...errors on line inside or outside picked up causing RG to reboot.
Possible interference related issues http://adslm.dohrenburg.net/troubleshoot/interference.php

Without info provided by uvrealime cannot offer any advice other than continuing tech dispatchs...perhaps something might show to assist in pointing to issue...
Questions
Type of RG? Time of day related?, weather related? Dwelling, single family home, aparment, condo? How connected, coax, quad phone, cat3, cat5?
Jack replaced? Power supply replaced? How is power supplied, direct to wall or by outlet strip? Any wiring near florescent or CFL light? Microwave, 2.4 ghz phone, wireless headsets, etc. Port been swapped? Ham radio?, only in evening?, only in daytime?, anytime? Ac outlet circuit? Grounded? RG on same circuit as refrigerator, freezer, anything with motor such as treadmill? When something (lights, fan, microwave) turned on?

Bottom line if working when tech is there and drops sometimes after, what is changing to induce suspected errors,turning on computer monitor, or tower pc, stereo system, etc. If living in shared building maybe something outside your unit but happening in building

Suspect if techs have not found issue with equipment or outside plant, issue is environmentally...errors on line inside or outside picked up causing RG to reboot.
Possible interference related issues http://adslm.dohrenburg.net/troubleshoot/interference.php

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Loosing Internet Connection......Again

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Oct 8, 2013 4:36:53 PM
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Hi thomasr1950,

 

I am so sorry you are constantly having intermittent connection issues. I would be glad to look into this for you further and run some tests to see if we notice anything on our end. Since it is sporadic, my thoughts pointed out some things to definitely look for. I will be sending you a private message to get further information.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi thomasr1950,

 

I am so sorry you are constantly having intermittent connection issues. I would be glad to look into this for you further and run some tests to see if we notice anything on our end. Since it is sporadic, my thoughts pointed out some things to definitely look for. I will be sending you a private message to get further information.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Loosing Internet Connection......Again

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